What are the responsibilities and job description for the Assistant General Manager position at Altitude Trampoline Park?
Job Listing: Assistant General Manager
Location: Altitude Trampoline Park - Folsom
Position Type: Full-Time
About Us:
Altitude Trampoline Park is a fun, exciting, and dynamic family entertainment venue that features an array of trampoline-based activities, including open jump, dodgeball, foam pits, and much more! Our mission is to provide a safe, thrilling experience for guests of all ages, and we're looking for a passionate, motivated, and driven individual to join our management team as an Assistant General Manager.
Position Overview:
As the Assistant General Manager (AGM), you will play a pivotal role in the day-to-day operations of the park, ensuring a top-notch experience for both guests and team members. You will assist the General Manager in overseeing all aspects of the business, from managing staff and maintaining a safe, clean facility to driving sales and ensuring excellent customer service. This is a leadership role where you'll have the opportunity to develop skills in management, customer relations, and operations while contributing to the growth and success of the park.
Key Responsibilities:
- Leadership & Staff Management: Assist in recruiting, training, and developing a high-performing team of employees. Provide ongoing support and mentorship to ensure staff are delivering exceptional customer service.
- Operational Oversight: Assist in daily operations, including overseeing park activities, ensuring safety procedures are followed, and maintaining a clean and organized environment.
- Guest Relations: Handle customer concerns and feedback professionally, ensuring that all guests have an enjoyable and memorable experience.
- Financial Management: Help manage operational costs, including inventory, supplies, and staffing, to meet budgetary goals. Assist with sales targets and promotions to maximize revenue.
- Safety & Compliance: Ensure that all safety policies, procedures, and industry regulations are consistently followed to maintain a safe environment for guests and staff.
- Event Coordination: Assist in the planning and execution of events such as birthday parties, group outings, and special promotions.
- Team Collaboration: Work closely with the General Manager and other department leaders to develop strategies for park growth, guest satisfaction, and employee performance.
Qualifications:
- Previous experience in a supervisory or management role, preferably in a high-energy, customer-focused environment (such as retail, entertainment, or hospitality).
- Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
- Excited to work with kids.
- Passion for creating a positive and safe environment for both guests and employees.
- Availability to work flexible hours, including nights, weekends, and holidays.
- High school diploma or equivalent required; a degree in business, hospitality, or a related field is a plus.
How to Apply:
If you're ready to join the Altitude Trampoline Park team and help us create an unforgettable experience for our guests, please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for the Assistant General Manager role.
Altitude Trampoline Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Background check will be required before hiring