What are the responsibilities and job description for the Zuora Revenue Consultant position at Altitude Technology Solutions Inc?
A Zuora Product Support (or Technical Support Engineer) role involves providing expert technical assistance to clients, troubleshooting revenue issues, and resolving bugs via tickets, chat, or phone. Key requirements include 2 years of experience with the Zuora platform (revenue, workflows), strong SQL/API knowledge, and expertise in Order-to-Cash (O2C) processes.
Key Responsibilities
Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments.
Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.
Required Qualifications & Skills
Experience: 2–5 years in application support, technical consulting, or SaaS implementation.
Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.Revenue recognition, invoice cycles, and Accounting (AR/GL).
Platform Knowledge: Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
Education: Bachelor’s degree in Computer Science, Engineering, or related technical field.
Salary : $65