What are the responsibilities and job description for the Account Manager position at Altimetrik?
About the Role
We are seeking an experienced Junior Client Partner / Account Manager to be based onsite at a key client location in Tulsa, OK. This role will serve as the primary client-facing leader, responsible for delivery oversight, stakeholder management, escalation handling, and supporting growth within the account across IT services engagements in a Banking and Financial Services environment.
The ideal candidate will combine strong delivery governance, client management, and a developing commercial mindset, while working closely with internal delivery and leadership teams to align with banking business priorities, regulatory expectations, and transformation initiatives.
Responsibilities
- Own end-to-end engagement and delivery management for assigned IT services programs supporting banking platforms and business functions.
- Act as the primary point of contact for client stakeholders, including senior and executive levels (CIO, business heads, and risk/compliance teams).
- Establish and manage delivery governance, performance metrics, risks, and issue resolution, with awareness of regulatory, audit, and compliance requirements.
- Proactively manage and resolve escalations to ensure client satisfaction and continuity of services in business-critical banking environments.
- Build account intelligence by understanding banking business priorities, regulatory drivers, and technology landscape.
- Expand stakeholder coverage and strengthen relationships across business, IT, and control functions (risk, compliance, audit).
- Identify and support new opportunities within the account, including modernization, cost optimization, regulatory, and digital transformation initiatives.
- Contribute to demand shaping and opportunity creation by bringing industry insights, benchmarks, and banking-specific POVs.
- Support cross-sell and up-sell initiatives across services such as QE, data, cloud, and digital transformation.
- Partner with sales and internal leadership on account planning, proposals, and renewals aligned to banking client priorities and budget cycles.
Qualifications
- 12–15 years of experience in the IT services industry, with a strong focus on client-facing engagement or delivery management roles.
- 3-5 years of experience in account management or customer success within Banking and Financial Services.
- Experience working with enterprise banking customers and managing large, complex relationships.
- Good understanding of banking domain areas (e.g., payments, lending, core banking, digital channels) and regulatory environment.
- Exposure to account mining activities including:
- Account intelligence and stakeholder mapping in banking organizations
- Opportunity identification aligned to banking transformation and regulatory needs
- Relationship expansion across business, IT, and control functions
- Proven track record of managing large, complex client engagements in regulated environments.
- Experience collaborating and leading internal teams to resolve business issues and client requests.
- Strong interpersonal and negotiation skills, with the ability to engage across all levels including C-suite.
- Demonstrated ability to handle escalations in fast-paced, matrixed environments.
- Experience contributing to account growth, renewals, or opportunity development.
- Excellent communication, presentation, and stakeholder management skills.
Location Requirement
Work onsite at the client location in Tulsa, OK