NetSuite Support Specialist

Build the team. Build the system. Help change lives.

At Altimate Medical, we design and manufacture innovative medical equipment that supports people living with disabilities in the complex rehabilitation space. Our products help individuals stand taller, move better, and live more independently. And we’re growing!

We operate by three commitments: Build Trust. Deliver Results with Passion. Invest for Good. These are not slogans--they guide how we design products, partner with customers, and develop our people.

We are seeking a hybrid-role NetSuite Support Specialist to support and strengthen business operations across Altimate Medical and its family of brands. This role ensures effective use of NetSuite and related applications while serving as a key connection between users and systems.

The position provides day-to-day support, promotes data integrity, and helps improve workflows across manufacturing, inventory, and cross-functional teams. Over time, the role will grow into deeper involvement with system optimization, training, documentation, and continuous improvement initiatives.

ESSENTIAL FUNCTIONS

NetSuite & Business Application Support

·         Serve as a primary point of contact for questions and issues related to NetSuite and related business applications

·         Manage support requests from intake through resolution, including clarification, coordination, follow-up, and closure

·         Troubleshoot issues by understanding underlying business processes, not just system behavior

·         Partner with internal teams and external vendors as needed to resolve issues

·         Ensure clear communication, documentation, and timely follow-through

Business Process & ERP Operations Support

·         Support end-to-end ERP workflows across inventory, manufacturing, fulfillment, and order-to-cash processes

·         Understand how upstream and downstream processes interact across the ERP environment

·         Help identify breakdowns between system configuration and real-world operational use

·         Serve as a knowledgeable, approachable resource for users navigating ERP-driven processes

Data Quality, Documentation & Standardization

·         Monitor trends in issues and requests to identify data quality or process consistency concerns

·         Perform basic data validation as part of issue investigation and resolution

·         Create, update, and maintain SOPs, job aids, and reference documentation related to system usage

·         Recommend opportunities for standardization of data, workflows, and system usage

·         Support training communications and reinforcement of best practices

Onboarding, Enablement & Implementation Support

·         Assist with onboarding of new employees by supporting system access, training coordination, and process orientation

·         Support system enablement for new business units, acquisitions, or operational changes as directed

·         Partner with IT leadership and business stakeholders during implementation activities to support adoption and readiness

·         Help reinforce consistent system usage and adherence to standard processes during periods of change