Workforce Client Advocate

Workforce Client Advocates set the expectation of quality service and meaningful interactions within the communities served on a daily basis, filling a client-facing role within the organization. As the direct point of interaction with clients, WCAs assist the community by identifying client needs through both conversation and an intake process.

Requirements

• Bachelor’s level education in a relevant field OR combination of experience and
  education, customer service experience, flexibility and ability to work with at risk youth.
• Experience answering phones.
• Ability to provide excellent customer service.
• Ability to self-start and ask for guidance when needed.
• Ability to pass the Department of Justice background check as well as DHS abuse and
  fraud check.

Job Duties

• The primary focus of the position is to connect clients to services and to provide
  follow-up interaction with clients.
• Ability to provide access to and match clients with community project partners and state
  agencies to facilitate awareness of wrap-around services available to the individuals and
  households served.
• Data tracking and documentation of intake information, client demographics, goals,
  program outline, outcomes and performance measures.
• Career guidance and counseling services for youth seeking employment.
• Education option guidance and counseling services for youth lacking a high school
  diploma or GED as well as secondary education information for appropriate youth.
• WCAs serve a variety of secondary roles and, with training, may be assigned to one or
  more programs which include but are not limited to:
  
  • Intake and Outreach Services
  • Client Screening
  • Data Research
  • Case Management
  • Event Support
  • Inventory Tracking
  • On-site Residential Support
  • All other duties as assigned

Schedule

• Full Time

Rate of Pay

• $17.00 to $22.00 per hour (Depending on experience).