Admissions Coordinator - Mental Health

Admissions Coordinator | Dana Point, CA (Hybrid)

Alter Behavioral Health is an adult mental health treatment provider with a network of upscale inpatient residential facilities in Orange County and San Diego.

• Schedule: Monday, Tuesday, Friday (11:30am - 8pm, onsite) & Saturday, Sunday (10:30am - 6:30pm, remote)
• Work Environment: Hybrid (onsite weekdays in Dana Point remote weekend shifts)
• Compensation: $70,304 - $75,000/year (DOE)
• Location: Dana Point, CA (Corporate Office)
• Comprehensive Benefits: Medical, dental, and vision insurance with employer contribution | Paid life insurance | 401(k) with employer match up to 6% | PTO & CA Paid Sick Leave | Ongoing training and career development

Be the First Step in Healing

At Alter Behavioral Health, the admissions experience is more than a process — it’s the beginning of someone’s journey toward stability and recovery. As an Admissions Coordinator, you serve as a critical first point of contact, guiding clients and families with empathy, professionalism, and clarity.

This role blends relationship-driven communication with operational precision, ensuring every prospective client experiences a seamless and supportive path into care.

What You’ll Do

Admissions Coordination & Client Engagement

• Serve as the primary point of contact for prospective clients, families, and referral sources
• Build rapport and establish trust through compassionate, professional communication
• Conduct initial screenings to assess clinical fit, eligibility, and payment options
• Follow structured call processes while accurately capturing inquiry data
• Guide clients through the admissions process with empathy and ethical standards
• Collaborate with clinical, utilization review, billing, and operations teams
• Meet or exceed monthly admissions and inquiry performance goals

Operational Support & Compliance

• Document all client interactions accurately and in a timely manner
• Ensure admissions processes comply with company policies and regulations
• Maintain strict confidentiality in accordance with HIPAA standards
• Support post-admission processes including documentation collection
• Identify opportunities for process improvement and workflow efficiency

Relationship Management & Collaboration

• Maintain consistent communication with clients, families, and referral partners
• Collaborate across departments to ensure seamless client transitions
• Represent Alter Behavioral Health with professionalism, integrity, and empathy
• Communicate updates, challenges, and progress with leadership and team members

What We’re Looking For

• Compassionate communicator who can build trust in high-stress situations
• Goal-oriented and motivated to meet performance benchmarks
• Highly organized with strong attention to detail and follow-through
• Comfortable managing sensitive situations with professionalism and discretion
• Collaborative and adaptable in a fast-paced environment
• Passionate about mental health and helping others access care

Preferred Qualifications

• Experience in residential treatment or higher levels of care
• Familiarity with EMR (KIPU) or CRM systems
• Strong understanding of insurance verification and admissions workflows
• Experience working toward performance-based metrics or quotas

Minimum Qualifications

• High School Diploma required; Bachelor’s degree preferred
• At least one (1) year of experience in behavioral health admissions required
• Two (2) to three (3) years of experience in sales, admissions, or relationship-based roles 
• Working knowledge of behavioral health and recovery principles

Requirements

• Valid California Driver’s License required
• CPR & First Aid certification required (or ability to obtain prior to start)
• Must pass Live Scan fingerprint clearance
• Must be legally authorized to work in the United States
• Ability to work flexible hours, including evenings, weekends, and holidays as needed

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Ability to manage high call volume and multitask effectively
• Occasional in-office movement and coordination with teams

Compliance

• Employment is contingent upon:
• Successful Live Scan clearance
• Completion of required background screening and employment verification
• Compliance with DHCS, DSS, Joint Commission standards, HIPAA, and applicable California employment laws

At Alter Behavioral Health, you are not just coordinating admissions — you are guiding individuals and families through one of the most important decisions of their lives.

DISCLAIMER – This posting provides a general overview of the Admissions Coordinator role at Alter Behavioral Health. It is not a complete or exhaustive list of all responsibilities, duties, requirements, or conditions of employment. Specific job functions and expectations may be modified at the discretion of the company in accordance with business needs. Alter Behavioral Health complies with all applicable federal, state, and local employment laws, including the California Labor Code, Industrial Welfare Commission (IWC) Wage Order 5, Fair Labor Standards Act (FLSA), and all laws relating to non-discrimination, equal opportunity employment, disability accommodation, and workplace safety

Salary : $70,304 - $75,000