SaaS Administrator

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

Altenar is looking for a SaaS Administrator, forming part of the Corporate Business IT team, providing IT services and support to our employees in Altenar. The candidate must be passionate about troubleshooting, very organised and responsible, and enjoy solving people's IT queries. We are seeking a detail-oriented and proactive person to manage, optimise, and support our suite of cloud-based applications. In this role, you will oversee user access, system configuration, integration workflows, and application performance across multiple SaaS platforms to ensure seamless operations and security compliance.

Responsible for:

• Manage user accounts, roles, permissions, and access policies across SaaS platforms (e.g., Salesforce, Zendesk, Slack, Jira, DocuSign).
• Configure and customise applications to fit business requirements.
• Track system performance, uptime, and usage analytics.
• Identify inefficiencies and propose optimisations.
• Implement and manage integrations between SaaS tools using APIs or automation platforms (e.g., Zapier)
• Maintain documentation of workflows and processes.
• Coordinate vendors and service providers and define specifications for procurement.
• Troubleshoot SaaS-related issues and collaborate with vendors when necessary.
• Conduct training sessions and create user and administration guides.
• Track subscription usage, renewals, and licensing costs.
• Evaluate and recommend new tools based on departmental needs.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3 years of experience in business operations, IT coordination, or CIT-related roles.
• Proven experience managing SaaS platforms in a corporate or enterprise environment.
• Solid understanding of key IT security concepts and knowledge of ISO27001 requirements.
• Solid understanding and experience with multi-factor authentication systems, and Identity Management systems based on LDAP, Kerberos and OAuth2.
• Strong understanding of identity management, access control, and cloud security principles.
• Familiarity with integration tools and APIs.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to multitask and handle high-pressure situations effectively.
• Strong analytical skills with the ability to quickly assess situations and make sound decisions.
• Industry certifications in Salesforce, Zendesk and others are desired.
• Approaching problems with a solution-focused mindset.
• Proficiency in tools such as ERP, CRM, ITSM, or workflow management platforms.
• Excellent communication and interpersonal skills with the ability to listen effectively in English.
• Team-oriented with a positive attitude and a passion for delivering exceptional customer service.
• Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
• Ability to communicate well with different business stakeholders to define technical requirements for business processes.
• Good customer relationship skills.
• Ability to work on own initiative and has a good sense of teamwork and knowledge sharing.
• Take ownership of tasks, possess strong organisation, self-management and analytical problem-solving skills.

What we offer:

• Stable and flexible working environment
• Career growth opportunity
• Training and professional development events
• Health insurance for employees and close family members
• Teamwork and accountability
• Sense of community and defined company culture
• International work environment
• Diverse workplace
• Gym reimbursement after successfully passing probationary period