What are the responsibilities and job description for the IT Support Lead - II position at ALTEN?
IT Engineering Specialist - Contractor - RDMC
Responsibilities of the IT Engineering Specialist include, but are not limited to:
Responsibilities of the IT Engineering Specialist include, but are not limited to:
- Responsible for the delivery of global, site-specific, and compliant IT solutions within the TechOps IT portfolio and provide operational support.
- Ensure delivery of IT solutions to QC labs, R&D labs, and manufacturing.
- Perform installation, configuration, support, and administration of computer systems and lab instruments in a regulated GMP environment.
- Provide maintenance and support requests to address IT operational issues on assigned technologies, following established processes and procedures.
- Collaborate with business groups, vendors, and cross-functional teams to deliver innovative, scalable, and compliant IT solutions.
- Document user and functional requirements.
- Support IT architecture by working closely with enterprise architects and following established guidelines. Present solutions' architecture the architecture review board.
- Design and implement site specific, regional, global, enterprise, and other IT solutions. Author detailed design specifications, architecture and data flow diagrams.
- Author and execute test scripts. Work with vendors and quality teams on authoring and execution of IQ/OQ/PQ to qualify IT solutions.
- Follow SDLC, PMM, Agile and other methodologies for projects and systems delivery.
- Work closely with project managers and the PMO on scheduling and monitoring progress of initiatives. Provide project tasks estimates Contribute to the discussions about resource allocation and capacity planning.
- Address project constraints, including risks and issues. Follow project change control for managing scope and schedule.
- Collaborate with internal & external stakeholders to diagnose and resolve IT issues.
- Ensure the availability and functionality of both hardware and software systems for daily operations, providing technical support on-site or remotely when necessary.
- Manage changes in accordance with GxP and IT change control processes, ensuring SLAs and KPIs are consistently met.
- Stay aligned with domain architecture teams to ensure global consistency, influencing changes to standards when needed.
- Document process steps and systems enhancements required to support process
- Engage with internal clients and stakeholders to address issues with quality and manufacturing systems.
- Analyze security protection technologies, adhering to Corporate IT security policies and guidelines.
- Develop a deep understanding of the business processes and all applicable procedures
- Foster strong relationships with clients and stakeholders.
- Ensure alignment between manufacturing sites and corporate IT for global consistency.
- Experience with quality labs and manufacturing instruments, IT solutions, operating systems, security concepts, infrastructure, and systems' configurations and customization.
- Previous experience working in a GxP environment supporting biotech/pharma technology solutions.
- Strong knowledge of commissioning, qualification, and validation processes.
- Experience with system integration and the ability to engage with stakeholders at all levels in an international environment.
- Demonstrated ability to work under indirect supervision and managing multiple competing priorities concurrently.
- Strong planning and execution skills, with a systematic approach to problem solving.
- 5-7 years of experience related to IT systems management, IT operational support or other information technology solutions roles, ideally in an international setting.
- Excellent oral and written communication skills.
- Strong analytical and problem-solving skills.
- High attention to detail in both technical and administrative tasks.
- Broad knowledge of IT topics, with proficiency in working in a secure network environment.
- Resilience and adaptability to perform effectively in an ambiguous and high-pressure environment.
- Honest and credible, and effective in communication.
- BS degree in Information Technology, Computer Science, or relevant field
- Proven work experience (3 years) in IT supporting business operations
- Experience in a strongly regulated GxP environment, preferably pharmaceuticals
- Good understanding and knowledge of computer systems, mobile devices, networks, and other technology products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to troubleshoot complex software issues and provide step-by-step technical help, both written and verbal
- Good time management skills, interpersonal skills, and the ability to think critically
- Resilient with the ability to perform in an ambiguous environment and under pressure
- Versatile with the ability to deliver against strongly regulated requirements
- Consistent excellence in both planning and execution
- Master's degree in Computer Science or Information Systems and 8 years of industry experience OR
- Bachelor's degree in Computer Science or Information Systems and 10 years of industry experience OR
- Associate's degree in Computer Science or Information Systems and 12 years of industry experience