IT Support Analyst, Associate

n: Top 5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely)

• Communication
  
  

The ability to listen actively, ask questions, and explain technical concepts to non-technical people

• Problem solving
  
  

The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps

• Customer service
  
  

The ability to detect and fix issues quickly to reduce response times for users

• Collaboration
  
  

The ability to work well with others and communicate effectively with your team

• Adaptability
  
  

Being able to think quickly and adapt to unexpected changes or challenges.

Technologies: What does this temp must know to perform the required job duties (These are not preferred technologies - If they do not have these technologies they will be rejected completely)

The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, ( Windows ) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.)

Required Education:

High School Diploma or equivalent.

Required Years Of Experience

6 months of experience in IT or related area.

6 months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Physical Requirements (Lifting, outdoor work, travel): If "yes” please specify max weight for each category:

Push Max Weight Limit = 80

Pull Max Weight Limit = 100

Lift Max Weight Limit = 50 Lbs

Driving Requirements: Please complete below:

Are their driving responsibilities no matter how minimal with this role?

If yes, how many hours of driving per week?

Select Type of Vehicle Use Below:

• Rental Car
• Qualcomm Vehicle
• Personal Vehicle
• Note to Suppliers – Please ensure your candidate understands/agrees to your specific reimbursement requirements for any out-of-pocket expenses.
  
  

Key Words:

Job Description:

Principal Duties and Responsibilities:

• Follows standard operating procedures.
• Supports troubleshooting efforts to identify routine problems.
• Provides first level support to resolve problems with products, applications, and devices.
• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
• Assists with processing incoming requests.
• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
• Contributes to the knowledge repository for routine technical support.
• Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
• Completes routine technical tasks assigned by more senior personnel.
• Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.
  
  

Level of Responsibility:

• Working under close supervision.
• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
• Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
• Exercising some creativity may be required to troubleshoot technical problems or deal with Client circumstances.
  
  

Comments for Suppliers:

• How many rounds of interviews should be expected?
• Work Location: (Pick One)
• 100% Onsite
• Hybrid (working from home and in office)
• 100% Remote (anywhere in the U.S.)
• Shift: Hour/Days of Work
  
  

8AM - 5PM /Mon-Fri