Change Management Lead

T itle: Change Management Lead

Position Type: 12 Months contract with potential extensions

Location: 360 Huntington Avenue Boston MA 02115 Hybrid

Job Description

• Work Schedule: 40 hours/week
• Location: Hybrid 3 days onsite
• Duration: 12 months - Is there potential for extension or conversion? Strictly project based so based on project need
• Background check requirements: base
• Top 3 technical or soft skills you'd like to see that will lead you to request an interview?
• Experience with organizational change
• Stronger background in internal communications
• Understand/tailor approach to organizational change
• Resume needs to show demonstrating success in organizational change
• Preference of working knowledge of institutional service processes
  
  

Job Summary

IT Services is seeking a dynamic and experienced Change Management Lead to drive organizational transformation initiatives across the university's global network. This role will lead change management efforts for multiple critical technology implementations, ensuring successful adoption and minimal disruption to university operations.

The Change Management Lead will work collaboratively across ITS teams, project teams, vendors, and university stakeholders to design and execute comprehensive change strategies that support digital transformation initiatives. This position requires expertise in managing complex organizational change in a higher education environment with multiple stakeholders, diverse communication needs, and varying levels of technical sophistication.

This role requires a hybrid work schedule with a minimum of three days per week in-person at Northeastern's Boston campus.

Key Responsibilities

Change Strategy and Planning

• Develop and execute comprehensive change management strategies for multiple technology initiatives
• Conduct change impact assessments and stakeholder analysis to identify risks and opportunities
• Create change management roadmaps aligned with project timelines and organizational priorities
• Design and implement change readiness assessments and adoption metrics
  
  

Communication and Training Leadership

• Partner with ITS Communications team to develop multi-channel communication campaigns
• Create stakeholder-specific messaging for faculty, staff, students, and external partners
• Design and oversee delivery of training programs, working with internal and vendor training teams
• Develop change champions network across different university departments and global locations
• Lead communications for enterprise platform implementations, including email marketing systems and governance framework changes
  
  

Stakeholder Management

• Engage senior leadership and steering committees to ensure executive sponsorship
• Coordinate with external vendors on change enablement activities
• Coach project teams on change management best practices
• Build relationships with key influencers across colleges, departments, and global campuses
• Facilitate workshops and focus groups as needed to gather feedback and address resistance
  
  

Required Qualifications

Experience and Expertise

• Minimum 5 years of experience leading organizational change initiatives in complex environments
• Proven track record with large-scale technology implementations and system migrations
• Experience with vendor management and coordinating change activities with external partners
• Background in higher education or demonstrated understanding of university operations and culture
  
  

Technical Skills

• Strong understanding of enterprise communication platforms and governance frameworks
• Experience with email marketing platforms, bulk communication tools, or marketing automation systems preferred
• Familiarity with Microsoft 365, Salesforce, or similar enterprise platforms
• Proficient in project management methodologies and change management frameworks (e.g., ADKAR, Kotter)
• Advanced skills in Microsoft Office Suite, particularly PowerPoint, Excel, and project collaboration tools
  
  

Communication and Leadership

• Exceptional written and verbal communication skills with ability to tailor messaging for diverse audiences
• Experience developing training materials, job aids, and communication campaigns
• Strong facilitation and presentation skills for large and small group settings
• Ability to influence without authority and build consensus among diverse stakeholders
  
  

Personal Attributes

• Self-directed with strong project management and organizational skills
• Analytical mindset with ability to assess complex situations and develop strategic solutions
• Cultural sensitivity and ability to work effectively across Northeastern's global network
• Resilience and adaptability in fast-paced, changing environment
• Detail-oriented with ability to manage multiple concurrent initiatives
  
  

Preferred Qualifications

• Change management certification (Prosci, ACMP, or similar)
• Experience with Salesforce Marketing Cloud, email deliverability, or marketing automation platforms
• Background in enterprise communication governance or digital marketing
• Advanced degree in Organizational Development, Communications, Business Administration, or related field
  
  

Key Projects

Bulk Email Project

Lead change management for consolidating 20 email communication tools into a centralized enterprise platform. This initiative addresses current challenges including spam flagging, inconsistent governance, manual segmentation processes, and fragmented tool landscape. The project involves migrating newsletters, announcements, and marketing communications while establishing new governance frameworks and improving efficiencies and understanding across Northeastern's global network.

Additional Technology Initiatives

Support organizational change for various enterprise system implementations as assigned, which may include vendor management systems, workflow automation tools, and other digital transformation projects