Change Management Lead

Change Management Lead – Workforce Planning & Organizational Development

Short-Term Full-Time Employment (FTE) | Hybrid – Westwood, MA

About the Opportunity

Intellezy is seeking an experienced, PROSCI Certified Change Management Lead to support a utility client through organizational transformation, workforce planning, and organizational development initiatives.

This individual will play a pivotal role in helping the organization prepare for and adapt to changes in technology, business processes, workforce capabilities, and operating models.

The ideal candidate brings a strong background in change management, workforce planning, organizational development, and stakeholder engagement, with the ability to translate business objectives into actionable strategies that support employees, leaders, and organizational effectiveness.

We are seeking a collaborative, adaptable professional who understands the unique challenges of organizational change and can effectively partner with leadership, project teams, and employees to drive meaningful and sustainable outcomes.

Key Responsibilities

Change Management Strategy & Execution

• Develop and execute comprehensive change management strategies aligned with organizational and project objectives.
• Apply PROSCI methodologies and established change management frameworks to support organizational transformation.
• Conduct change impact assessments, identify risks, and develop mitigation strategies.
• Evaluate organizational readiness and develop plans to support successful adoption of new processes, technologies, and ways of working.
• Manage multiple change initiatives simultaneously while adhering to the client's Change Management Office standards and protocols.

Workforce Planning & Capability Development

• Partner with business leaders to assess current and future workforce needs as the organization's technology, structure, and operating model evolve.
• Identify critical roles, skills, staffing requirements, and organizational capabilities needed to support future business objectives.
• Support workforce gap assessments and develop recommendations to address emerging talent and capability needs.
• Collaborate with stakeholders to align workforce planning initiatives with organizational transformation efforts.
• Help identify opportunities for employee development, reskilling, and workforce readiness.

Organizational Development & Effectiveness

• Support organizational development initiatives designed to improve business performance, team effectiveness, and organizational capabilities.
• Partner with leadership to evaluate organizational structures, role clarity, responsibilities, and ways of working.
• Contribute to organization design efforts that align people, processes, and capabilities with evolving business needs.
• Support leadership effectiveness, employee engagement, and cultural change initiatives.
• Identify opportunities to improve collaboration, accountability, and operational effectiveness across teams.
• Help develop strategies that strengthen organizational capabilities and support long-term transformation.

Stakeholder Engagement & Communications

• Engage leaders, managers, and employees to build awareness, understanding, and commitment to organizational change.
• Develop targeted communications and engagement strategies that support workforce and organizational initiatives.
• Partner with project teams and business stakeholders to ensure alignment throughout the change lifecycle.
• Equip managers with resources and guidance to effectively support their teams through change.

Training, Readiness & Adoption

• Assess training and development needs resulting from changes in technology, processes, roles, and organizational structures.
• Collaborate with learning and development teams to develop training materials and employee enablement resources.
• Facilitate workshops, stakeholder sessions, and training activities as needed.
• Monitor employee readiness, engagement, and adoption to identify areas requiring additional support.

Performance Measurement & Reporting

• Establish and monitor metrics related to change readiness, adoption, workforce capabilities, and organizational effectiveness.
• Develop reports, assessments, presentations, and recommendations for leadership and project stakeholders.
• Track progress, identify emerging risks, and recommend corrective actions.
• Document lessons learned and contribute to continuous improvement efforts.

Required Skills & Qualifications

• Current PROSCI Change Management Certification required.
• Demonstrated experience leading organizational change initiatives within complex organizations.
• Experience supporting workforce planning, organizational development, or organizational transformation initiatives.
• Strong understanding of workforce capability assessments, organizational effectiveness, and change impact analysis.
• Experience working with leadership and cross-functional stakeholders to support business transformation.
• Ability to assess organizational structures, roles, responsibilities, and evolving workforce requirements.
• Experience supporting technology implementations and associated organizational and workforce changes.
• Excellent communication, facilitation, interpersonal, and stakeholder engagement skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple initiatives and priorities in a fast-paced environment.
• Experience creating comprehensive documentation, presentations, assessments, and executive-level reporting.
• Proficiency with Microsoft Office Suite, including PowerPoint, Excel, and Word.
• Ability and willingness to follow established client Change Management Office processes and standards.

Preferred Qualifications

• Previous experience working within the utilities, energy, or other highly regulated industries.
• Experience supporting workforce transformation, organizational design, or operating model changes.
• Knowledge of workforce planning methodologies, skills gap analysis, and capability development.
• Experience supporting leadership development, team effectiveness, and organizational culture initiatives.
• Familiarity with agile and waterfall project environments.
• Bachelor's degree in Business, Human Resources, Organizational Development, Education, or a related field, or equivalent professional experience.

Engagement Details

Position: Change Management Lead – Workforce Planning & Organizational Development

Employment Type: Full-time, short-term FTE engagement

Duration: Anticipated 6–12 months, based on client demand

Schedule: Monday–Friday, full-time (40 hours per week)

Location: Hybrid, with travel to the client location in Westwood, Massachusetts, as required

Salary Range: $115,000–$130,000 annually

About Intellezy

Intellezy is a corporate training company that offers a training video library, custom eLearning development, and AI adoption services. Founded in 2016 and headquartered in Woburn, Massachusetts, Intellezy helps organizations of every size train employees on AI tools, productivity software, and professional skills.

The Intellezy Video Library includes 500 courses and 13,000 video lessons, including a growing collection of 50 AI courses. Courses cover ChatGPT, Microsoft Copilot, Claude, Gemini, Microsoft 365, Google Workspace, Adobe Creative Cloud, and business and soft skills. The library is available in 40 languages and reaches learners in more than 200 countries.

Intellezy also builds custom training. Its in-house team of instructional designers, eLearning developers, and video production specialists creates custom eLearning, virtual instructor-led training, and blended learning programs, and helps organizations adopt AI with role-based training and change management.

Working at Intellezy

Intellezy is a close-knit team where every person's work reaches learners at organizations around the world. Team members work alongside instructional designers, video producers, and L&D experts, and help shape how companies train their people on AI and the tools they use every day.

Awards and Recognition

• The Boston Globe Top Places to Work, Massachusetts, 2024
• Training Industry Top Online Learning Library Companies Watch List, 2022–2026
• Training Industry Top Custom Content Development Companies Watch List, 2024 and 2025

Learn more at www.intellezy.com.