Vendor Compliance Supervisor

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130 locations, across 38 states. Our Home Office is located in Knoxville, TN, with our primary Fulfillment Center based in Maryville, TN. Our brand is built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Summary

The Vendor Compliance Supervisor is responsible for building productive and effective relationships throughout our community of vendors. Through these relationships, they support and enforce vendor compliance standards across inbound supply chain operations. This role helps ensure that vendors follow company routing, labeling, packaging, ASN/EDI, ticketing, and shipping requirements so inventory flows efficiently through the Fulfillment Center and into stores with minimal disruption.

This position works closely with vendors, merchants, logistics, transportation, distribution center operations, inventory control, and accounts payable to identify compliance issues, resolve root causes, and improve overall supply chain execution.

The ideal candidate is highly organized, detail-oriented, analytical, and comfortable communicating with both internal teams and external vendor partners.

What We Offer

• Highly competitive base salary
• Paid Time Off including Vacation, Wellness, Holidays and Volunteer Time
• Medical, Vision and Dental Insurance Options with $0 Associate Premiums for Individual Coverage
• Generous associate discount
• Paid Maternity Leave (14 weeks, 100% paid) after 1 year of service
• Paid Sabbatical after 5 years of service
• 401k with company match
• Advancement opportunities within a high-growth organization

Key Responsibilities

Vendor Compliance

• Align with Merchant Team and Supply Chain Leadership to create and maintain appropriate vendor compliance standards that maximize efficiency while minimizing compliance burden and complexity
• Monitor vendor adherence to company compliance standards and routing guides.
• Review inbound shipments for compliance related to:
• ASN/EDI accuracy
• Carton labeling
• RFID requirements
• Packaging standards
• Routing instructions
• Ticketing and carton content accuracy
• Packing slip and documentation requirements
• Identify, document, and track vendor violations and chargeback opportunities.
• Communicate violations and corrective actions to vendors in a professional and timely manner.
• Maintain vendor compliance scorecards and reporting.
• Support onboarding and training of new vendors on compliance requirements.
• Assist in maintaining and updating vendor routing guides and compliance manuals.

Operational Support

• Partner with Fulfillment Center teams to investigate receiving issues, shortages, overages, damages, and mis-ships.
• Help reduce operational friction caused by non-compliant inbound shipments.
• Source quotes for international freight in coordination with the Merchant Team.
• Manage, develop and optimize organizational product tagging program and compliance.
• Coordinate with Transportation and Logistics teams regarding routing and freight compliance issues.
• Assist in improving inbound flow, receiving productivity, and inventory accuracy.

Data & Reporting

• Analyze compliance trends and recurring vendor issues.
• Prepare weekly and monthly compliance reporting for leadership.
• Track KPIs such as:
• ASN accuracy
• EDI compliance rates
• Vendor scorecard performance
• Carton accuracy
• Routing compliance
• Chargeback recovery
• Inbound defect rates
• Support audits and documentation retention requirements.

Qualifications

• Bachelor’s degree in Supply Chain Management or other related field required.
• 1–3 years of experience in supply chain, retail operations, logistics, vendor compliance, EDI, or distribution center operations preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Intermediate Microsoft Excel skills preferred.
• Experience with ERP/WMS/EDI systems preferred.
• Ability to analyze data and identify process improvement opportunities.

Preferred Experience

• Retail or apparel industry experience.
• Experience with EDI transactions such as 850 Purchase Orders, 856 ASNs, 810 Invoices and 846 Inventory feeds.
• Familiarity with RFID compliance standards.
• Experience working with vendor chargebacks or routing compliance programs.
• Knowledge of parcel, LTL, and inbound freight operations.

Key Competencies

• Attention to Detail
• Accountability
• Problem Solving
• Communication
• Organization
• Process Improvement
• Teamwork
• Vendor Partnership Management
• Sense of Urgency

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to safely walk through warehouses and receiving areas.
• Ability to lift up to 25 pounds occasionally.
• Vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to read, speak, write and understand Basic English.

Work Environment

• Combination of office and distribution center environment.
• Require occasional travel to vendors and warehouse locations.

Success Measures

A successful Vendor Compliance Supervisor will:

• Improve vendor compliance rates.
• Reduce inbound receiving disruptions and defects.
• Increase ASN and shipment accuracy.
• Help improve inventory accuracy and receiving productivity.
• Build strong vendor partnerships while maintaining accountability.
• Support a best-in-class inbound supply chain operation.