Support Center Representative

altanafcu.org Website

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See all the jobs at Altana Federal Credit Union here: http://altanafcu.recruiterbox.com/jobs

Support Center Representative

Billings, Montana, United States | Operations | Full-time

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Join Altana and Help Us Deliver Meaningful Member Connections!

At Altana, we’re more than a financial institution—we’re a purpose-driven organization committed to strengthening our communities and empowering our members. Guided by our CARES values—Connection, Altruistic, Revolutionary, Empowering, and Synergistic—we strive to create exceptional experiences through every interaction.

We’re looking for a Support Center Representative who shares our passion for service and thrives in a collaborative, fast-paced environment.

Position Overview

As a Support Center Representative, you are often the first point of contact for our members. You play a critical role in building trust, solving problems, and creating meaningful connections through phone, digital, and online interactions. This position blends service excellence with operational accuracy, ensuring members feel supported, understood, and valued.

Key Responsibilities

Connection & Service Excellence

• Answer inbound calls and assist members with questions, account needs, and fund transfers
• Route calls to appropriate teams when specialized support is needed
• Respond to online messages, voicemails, and digital inquiries with professionalism and care
  
  

Empowering Member Support

• Conduct member research to resolve questions and issues effectively
• Process mobile deposits, emails, and digital service requests
• Support members by identifying needs and connecting them to the right solutions
  
  

Operational Excellence

• Process and review daily and periodic reports with attention to detail
• Maintain accuracy and efficiency across all transactions and systems
  
  

Collaboration & Synergy

• Partner with teams across the organization to ensure seamless member experiences
• Provide backup support for ITM Representatives as needed
• Share knowledge and contribute to a positive, team-focused environment
  
  

Growth & Accountability

• Stay current on Altana products, services, and policies
• Follow all compliance, privacy, and regulatory guidelines
• Attend required meetings and participate in ongoing training and development
• Maintain dependable attendance and punctuality
  
  

What You Bring

Required Qualifications

• High School Diploma or GED (preferred)
• Minimum of 12 months of experience in a member or customer support function in a financial services institution, or directly related field
  
  

Knowledge, Skills & Abilities

• Foundational understanding of call center or member service operations
• Strong problem-solving skills with the ability to resolve a variety of member needs
• Excellent written and verbal communication skills
• Ability to handle sensitive and confidential information with professionalism
• Comfort working independently while also contributing to a team
• Proficiency with standard office technology (phones, computers, systems)
  
  

What Success Looks Like At Altana

• You create meaningful connections with every member interaction
• You act with an altruistic mindset, always putting members first
• You embrace innovation and help improve how we serve
• You empower members by providing knowledge and solutions
• You contribute to a collaborative, synergistic team environment
  
  

Why You’ll Love Working Here

At Altana, you’re joining more than an organization—you’re joining a community. We believe in caring for our team members the way we care for our members: with respect, support, and a genuine commitment to helping people thrive. Here, your work matters. Your voice matters. You matter.

If you’re ready to grow, contribute, and make a meaningful impact on a team that puts people first every day, we’d love to meet you.

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