Member Services Assistant (Traveling Teller)

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Member Services Assistant (Traveling Teller)

Billings, Montana, United States | West End Branch | Full-time

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Join our Team at Altana Federal Credit Union!

At Altana, we’re more than a financial institution—we’re a purpose-driven organization committed to strengthening our communities and empowering our members. Guided by our CARES values—Connection, Altruistic, Revolutionary, Empowering, and Synergistic—we strive to create exceptional experiences through every interaction.

We are currently seeking a Member Services Assistant (Traveling Teller). This role supports members across Altana’s Billings-area locations while building valuable financial and service skills. This position is based at our West End Branch and travels frequently to other branches throughout the Billings Metro Region.

Position Overview

The Member Services Assistant primarily serves as a Teller while providing Member Service Representative support across multiple branch locations. This position accurately processes transactions, assists with account maintenance and member questions, and provides friendly, dependable service. Success in this role requires attention to detail, flexibility, and the ability to maintain consistent operational standards wherever support is needed. It’s a great opportunity for someone who enjoys helping others, adapting to different work environments, and supporting the credit union’s mission.

What You’ll Do

Teller Operations

• Provide prompt, friendly, and professional service while accurately processing deposits, withdrawals, transfers, loan payments, check cashing, and other teller transactions.
• Balance the cash drawer daily, maintain accurate records, and assist with vault, ATM, coin machine, and other cash-related duties as assigned.
• Verify member identification, protect confidential information, and follow all security procedures, credit union policies, and regulatory requirements.
• Recognize and report suspicious or potentially fraudulent activity.
• Answer member questions, resolve basic account concerns, and educate members on products and services, including deposit accounts, loans, and digital banking tools.
• Identify member needs and make appropriate referrals to branch employees or specialists.
  
  

Member Service Representative Support

• Provide MSR support as needed, including opening, closing, updating, and maintaining member accounts within assigned authority.
• Assist with routine account inquiries, service requests, and basic account issues.
• Support branch operations during peak periods, staffing shortages, or other operational needs.
  
  

Travel and Branch Support

• Travel regularly to assigned branch locations based on staffing and operational needs.
• Adapt quickly to different branch environments, teams, procedures, and workflows.
• Maintain consistent service, accuracy, and professionalism at every assigned location.
• Work collaboratively with branch employees and provide additional operational support as needed.
  
  

What You Bring

Required Qualifications

• High School diploma or GED with 1-3 years relevant work experience.
• Prior teller experience required; credit union experience preferred.
  
  

Knowledge, Skills, & Abilities

• Knowledge of basic financial products, teller operations, and applicable credit union procedures and regulations is preferred.
• Strong member service, communication, and interpersonal skills, with the ability to build positive relationships with members and branch employees.
• Ability to accurately process transactions, handle cash, balance a cash drawer, and maintain confidential member information.
• Strong attention to detail, organization, problem-solving, and time-management skills in a fast-paced environment.
• Ability to adapt to varying branch environments, teams, schedules, and operational needs while remaining professional under pressure.
• Reliable transportation, flexible availability, and the ability to travel frequently between assigned branch locations.
  
  

Why You’ll Love Working Here

At Altana, you’re joining more than an organization—you’re joining a community. We believe in caring for our team members the way we care for our members: with respect, support, and a genuine commitment to helping people thrive. Here, your work matters. Your voice matters. You matter.

If you’re ready to grow, contribute, and make a meaningful impact on a team that puts people first every day, we’d love to meet you.

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