What are the responsibilities and job description for the Call Center Representative position at Alta Resources?
Alta Resources is Hiring!
Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, “best-in-class” customer service.
When you join Alta Resources as a Call Center Representative, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.
What You’ll Do:
- Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
- Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
- Provide product support.
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
Qualifications/Requirements:
- Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
- Excellent interpersonal, verbal and written communication skills.
- Ability to build relationships with clients, consumers and coworkers.
- Strong organization and time management skills.
Education & Experience
- High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
- Previous work experience in customer service, sales, training, or member retention required.
- Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
- Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
- Polished phone demeanor, tone and etiquette is required.
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