Service Coordinator

Ensure efficient operations by overseeing & streamlining daily tasks, ensuring teams are properly assigned, deadlines are met, and operations run smoothly. Facilitate communication and coordination by acting as the key point of contact between different stakeholders, ensuring clear communication and seamless collaboration between teams, customers & management.
Responsibilities

• Team Coordination: Manage and oversee field service technicians and staff from service partners or customers to ensure tasks are completed efficiently and according to schedule.
• Client Communication: Act as the primary point of contact between the client and the on-site team, addressing any concerns or updates.
• Task Assignment: Allocate tasks to field service technicians based on their skills and availability, ensuring proper workload distribution.
• Quality Control: Monitor the quality of work performed on-site, ensuring compliance with applicable laws, company standards, and client expectations.
• Problem Solving: Quickly address any issues or disruptions that arise during on-site operations to minimize downtime.
• Reporting: Provide regular updates and reports to management regarding on-site activities, progress, and any potential challenges.
  
  

Qualifications

• Bachelor’s degree in business administration, project management, operations, or a related field. Alternatively relevant diploma or certification in logistics or operations.
• Experience in team management, project coordination, or client relations. Previous experience in a coordination role is an advantage
• IT proficiency: advanced knowledge of Microsoft Office suite. Knowledge of using service management tools and ERP-systems is an advantage.
• Technical knowledge: understanding of electrical systems or experience with DC fast charging stations and their components is an advantage.
• Certifications like Project Management Professional (PMP) or Certified in Production and Inventory Management (CPIM) is beneficial.
  

Skills

• Time Management: Efficiently manage time to meet deadlines and ensure tasks are completed within the required time frames.
• Communication: Ability to clearly convey information and instructions to teams, clients, and stakeholders, ensuring alignment and understanding.
• Organization: Strong multitasking and organizational skills to manage multiple tasks, schedules, and priorities efficiently.
• Problem-Solving: Quick and effective decision-making to resolve on-site issues or unexpected challenges with minimal disruption.
  

This position requires employees to work onsite at our facility in Charlotte and may involve various shift schedules, including evenings, weekends, and holidays. Candidates must be flexible and available to adapt to changing shift needs as required by the operational demands of the business.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!