What are the responsibilities and job description for the Guest Service Representative position at alpinelake.com?
Front Desk Attendant: Full-time
Alpine Lake Resort | Terra Alta, WV
Pay: $15.25 per hour
Benefits: Health insurance available after 90 days of employment; paid time off (PTO) accrual, unlimited access for you and your family to resort amenities including pool, fitness center, beach, sports courts, fishing, and even free rounds of golf
We are looking for a Front Desk Attendant to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Front Desk Attendant responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience and are familiar with hotel procedures, like bookings and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Liaise with Housekeepers to provide an overall comfortable guest experience
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Skills
- Hands-on experience with Hotel Management software (PMS) is a plus
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Job type: Full-time
Work location: In person
Pay: $15.25 per hour
Benefits: Health insurance available after 90 days of employment; paid time off (PTO) accrual.
Pay: $15.25 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $15