Collections Support

MUST:

• 1-2 years of experience making outbound calls OR Accounts Recievable/Collections
• Exposure to concepts of collections/AR
• Strong with data entry
• Strong communication
• Experience talking with customers via phone and email
• Comfortable following up with customers on past due invoices/payments
• Comfortable with Microsoft

PLUS:

• call center experience
• SAP/ERP experience
• Familiar with sunshine act reporting

DAY TO DAY:

• Accounts Receivable Collections:
• Assist with collection efforts on past-due customer accounts, including email and phone outreach.
• Invoice Distribution:
• Send copies of invoices to customers upon request or as part of routine follow-ups.
• Email Follow-Ups:
• Draft and send follow-up emails regarding outstanding balances, missing documentation, or payment status.
• Phone Outreach:
• Make phone calls to customers regarding overdue invoices and document all communication in the system.
• Document Research & Retrieval:
• Research, locate, and pull supporting documents from internal file systems and SAP to resolve customer inquiries or validate balances.
• Customer Information Maintenance:
• Update customer email addresses and contact information in the internal system to ensure accurate communication.
• Sunshine Act Reporting Support:
• Assist with gathering information and preparing data required for Sunshine Act reporting compliance.
• Medical Facility/Hospital Outreach:
• Call medical facilities and hospitals to follow up on collections, clarify account status, and request payment updates. Provide follow-up emails based on conversations.
• Customer Support & Status Requests:
• Respond to customer inquiries regarding the status of their accounts, pulling information from the system and ensuring timely, accurate communication.
• System Navigation & Data Review:
• Navigate internal systems to review account details, confirm outstanding balances, and identify required next steps for collection activities. Use SAP and Microsoft.