What are the responsibilities and job description for the General Manager/Chief Operating Officer (GM/COO) position at ALPINE HILLS TENNIS & SWIMMING CLUB?
Exclusive Tennis & Swim Club – Portola Valley, CA
We seek an accomplished General Manager/COO to lead one of the Bay Area’s most prestigious private tennis and swim clubs. Nestled in the heart of Portola Valley, our club blends world-class racquets, aquatics, fitness, dining, and family programming with a relaxed yet refined community atmosphere.
The GM/COO will serve as the chief executive, overseeing all operations, driving financial performance, and ensuring an unparalleled member experience. Reporting to the Board, this leader will guide a talented team, foster member engagement, and maintain the club’s reputation for excellence.
The ideal candidate brings proven private club or high-end hospitality leadership, strong financial and operational expertise, and a passion for tennis, swimming, fitness, and community. A flair for fine dining and family events, combined with integrity, vision, and exceptional communication skills, will set the right leader apart.
About the Club
A premier tennis and swim club in an exclusive community setting. We combine fitness, dining, family activities, and social events in a relaxed yet refined atmosphere. Members value outstanding facilities, exceptional service, and a true sense of community.
Role Overview
The GM/COO is the club’s chief executive, responsible for overall operations, member experience, and staff leadership. Reporting to the Board of Directors, this leader ensures smooth daily operations while advancing long-term strategy, culture, and financial health.
Key Responsibilities
- Oversee all club operations including racquets, aquatics, fitness, dining, catering, events, communications, HR, and finance.
- Deliver an exceptional member experience, balancing a relaxed atmosphere with the highest service standards.
- Strong background in food and beverage operations, member and private event planning and execution, and F&B cost and revenue analysis.
- Able to work closely with Director of F&B and Executive Chef in staying relevant in a vibrant Northern California food scene.
- Develop and manage budgets, capital projects, and financial performance.
- Hire, lead, and mentor department heads; foster teamwork and professional growth.
- Partner with the Board on strategic direction, policies, and governance.
- Build strong member relationships through visibility, communication, and engagement.
- Maintain facilities, safety standards, and compliance with regulations.
- Represent the club in the community and uphold its reputation.
Ideal Candidate
- Proven success as a General Manager or senior executive in a private club or high-end hospitality environment.
- Strong financial and operational management skills.
- Skilled leader with integrity, diplomacy, and the ability to inspire staff and engage members.
- Passion for tennis, swimming, fitness, and community-focused lifestyle.
- Appreciation for fine dining, wine, and family-oriented programming.
- Bachelor’s degree required; hospitality or related field preferred.
- CMAA membership and CCM designation (or in progress) desirable.
Please direct inquires to employment@alpinehills.us
Alpine Hills offers a generous benefits package including medical, dental, vision, and 401K.