What are the responsibilities and job description for the Application Support Administrator position at Alpine Bank?
Description General Purpose The Application Support Administrator supports authorized applications to including installing, configuring, testing, monitoring, and troubleshooting of software, hardware, communications and underlaying operating systems. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. System analysis techniques and procedures are exercised, including consulting with users, to determine hardware, software, or system functional specifications. Application security process, user setup, role privilege definition, assignment, and security permissions. Release upgrades and patch installation for assigned systems to keep all systems up to date. Application underlying operating system updates, patches, and troubleshooting. May work with other teams on this. Researching information for system requirements on upgrades and future release. Giving input on plans for future directions and platforms for system hardware to coincide with the long-term priorities, goals and needs of the organization. Works closely with Application owners and users to evaluate and prioritize installation of new features and enhancements as needed. Prepares and executes testing and data validation of new development and enhancements. Responsible for maintenance and support of interfaces into other applications as necessary. This position does not develop code. Regular and reliable attendance is required as an essential function of this position. Other Duties/Responsibilities: Working closely with other team members, the entire IT department, multiple outside departments, company employees, and software vendors. Working outside of normal business hours for testing, upgrades, moves or system outages. Working closely with vendors' support personnel to resolve issues in a timely and professional manner. Working closely with training and location staff for application use. Prioritize and balancing multiple tasks. Performs other duties as assigned. Employees are held accountable for all duties of this job. Job Qualifications Knowledge, Skills, and Ability: Solid working knowledge of supported systems. Demonstrates critical thinking skills and has ability to make decisions at this level with minimum direct supervision. Is detail orientated, able to multi-task and able to prioritize tasks effectively. Demonstrates strong oral and written communication skills. Knowledgeable technologically; willing and able to learn administrative functions for various applications. Understanding and application of banking compliance regulations. Must exhibit strong teamwork ethics, a willingness to be active in department and bank functions, help with projects and exhibit a positive attitude. Education or Formal Training: High School Diploma or General Education Diploma (GED) equivalent. CompTIA A or other industry certifications. Possession of, or ability to obtain, a valid State of Colorado Driver's License is required. The successful candidate will need to obtain the following internal training within 12 months of being hired: Basic understanding of banking regulations as they pertain to their supported systems. Complete Jack Henry university classes and/or certifications for supported systems. Experience: Knowledge and experience with our company's existing banking software products preferred. Working Conditions Working Environment: This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers. Travel to conferences, meetings and branch locations on a regular basis may be necessary. Additional requirements include semi-annual disaster recovery testing and occasional application updates on weekends or evenings. May include on-call, after hours and weekends support when needed. Physical Activities: These are representative of those which must be met to successfully perform the essential funct ons of this job. This is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.
