Homeowner Experience Coordinator (Frontline)

📍 Cupertino, California (On-site)

🏢 Alpha in Bay – Customer Care Team

Alpha in Bay is seeking a proactive and customer-focused Homeowner Experience Coordinator to serve as the primary point of contact for homeowners. This role is essential in delivering a seamless, high-quality service experience by managing warranty-related concerns, coordinating with internal teams, and ensuring timely communication.

• Serve as the primary point of contact for homeowners regarding warranty and service-related concerns
• Receive, log, and accurately classify homeowner claims using internal systems
• Communicate clearly and professionally with homeowners regarding claim status, scheduling, and resolution timelines
• Document detailed internal notes and task instructions for Project Management, Construction Management, and Materials teams
• Coordinate cross-functionally to ensure claims are routed and resolved efficiently
• Maintain accurate and organized records of homeowner interactions and service updates
• Conduct post-service follow-ups and distribute satisfaction surveys
• Utilize standardized communication templates to ensure consistency and quality
• Support a positive homeowner experience through responsive and solution-oriented communication
  

• 2 years of experience in customer service, coordination, or a related role
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Experience using CRM or ticketing systems preferred
• Experience in construction, real estate, or property services is a plus
  

• Competitive salary (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and advancement