Accounts Receivable Clerk

Job Summary

AlphaTec Commercial Doors is seeking a detail-oriented and organized Accounts Receivable Clerk to manage customer invoicing, collections, and customer communication. This position plays a critical role in maintaining cash flow by ensuring invoices are processed accurately and promptly, customer accounts remain current, and customers receive timely updates regarding the status of their service requests.

The ideal candidate is professional, customer-focused, and comfortable working in a fast-paced service environment while communicating with customers, technicians, and internal staff.

Essential Duties and Responsibilities:

Accounts Receivable

• Generate and process customer invoices daily.
• Review work orders for accuracy before invoicing.
• Ensure invoices include all required documentation, including technician notes, photos, work orders, purchase orders, and supporting documents.
• Submit invoices through customer portals or via email as required.
• Verify billing information and customer requirements prior to invoicing.
• Maintain accurate customer account records.

Progress Notes & Customer Communication

• Review completed technician work orders.
• Prepare professional progress notes summarizing work performed and current job status.
• Email customers with progress updates, completed work orders, invoices, photos, and supporting documentation.
• Communicate with customers regarding additional repairs, estimates, and follow-up work when necessary.
• Ensure all customer communications are professional, timely, and accurately documented.

Collections

• Monitor outstanding customer balances.
• Contact customers regarding past-due invoices through phone calls and email.
• Maintain collection notes and payment status within the company's software.
• Resolve billing questions and discrepancies promptly.
• Escalate delinquent accounts to management when necessary.
• Assist in reducing aging accounts receivable.

Administrative Responsibilities

• Maintain electronic customer files and documentation.
• Update customer records in the service management software.
• Assist with month-end accounts receivable reporting.
• Coordinate with dispatch, service, and accounting departments to resolve billing issues.
• Perform other administrative duties as assigned.

At AlphaTec Commercial Doors, we take pride in providing exceptional service to our customers. We're looking for someone who is dependable, organized, and committed to delivering outstanding customer service while helping keep our billing and collections process running efficiently.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Vision insurance

Work Location: In person

Salary : $18 - $20