IT Engineer - Software & Applications

Location: Kahului, Hawaiʻi
Reports to: Director of IT
Employment Type: Full-Time, Exempt
Department: IT
Compensation: $80,000-$100,000 annual base salary, commensurate with experience 

The Opportunity

Alpha Inc. is looking for an IT Engineer – Software and Applications who can keep the digital backbone of a fast-moving construction, drilling, energy, and infrastructure company running sharp, secure, and ready for what’s next.

This is not a “reset passwords and wait for tickets” kind of role.

This is a high-impact, systems-thinking, field-aware technology role for someone who knows that software, applications, cloud tools, integrations, AI, data, and cybersecurity are not back-office nice-to-haves — they are what keep crews moving, projects coordinated, leaders informed, and operations firing on all cylinders.

You’ll support the teams building Hawaiʻi’s future: Foremen, Superintendents, Project Managers, Leaders, field offices, and operational teams who rely on business-critical applications every day. Your job is to make sure those tools work, scale, connect, comply, and actually make people better at their jobs.

If you’re the kind of IT professional who sees broken workflows before anyone else does, builds clean systems instead of messy workarounds, and can translate technical complexity into practical solutions for real people — this may be your next big move.

About Alpha Inc.

Alpha Inc. is a Hawaiʻi-grown leader in construction, drilling, renewable energy, concrete resources, and infrastructure solutions. We take on complex work that matters to island communities — and we do it with precision, grit, innovation, and pride.

We live by three core values:

Leading with Heart – We treat people with humility, respect, care, and accountability.

Strength in Unity – We believe the best results come from aligned teams, shared ownership, and cross-functional collaboration.

Alpha Mentality – We bring excellence, resilience, and relentless improvement to everything we do.

As our IT Engineer – Software and Applications, you’ll carry those values into the systems, tools, and support that keep our people connected and productive.

What You Will Do

As IT Engineer – Software and Applications, you’ll be the technical owner and problem-solver behind Alpha’s essential business applications, software platforms, cloud tools, AI-enabled workflows, and integrations.

Own the Application Environment

• Serve as the lead technical expert for application and software configuration, ensuring systems are reliable, efficient, secure, and compliant.
• Manage and optimize tools such as Microsoft 365, Box Drive, Jira, Confluence, NetSuite, Asana, and related AI-enabled platforms.
• Support construction and operations technology, including platforms such as HCSS Apps, HeavyJob, HeavyBid, HCSS Safety, DocuSign, Adobe Pro, MS Project, Bluebeam, and other field-critical tools.

Build Smarter Systems

• Design, recommend, and implement cloud and AI-driven solutions that improve application performance, user experience, workflow automation, and operational efficiency.
• Identify manual processes, bottlenecks, and recurring pain points — then turn them into cleaner, faster, more scalable systems.
• Use data, reporting, and visualization tools to help leaders make sharper decisions.

Be the Escalation Point People Trust

• Act as the primary escalation resource for complex software, application, integration, and technical support issues across HQ, remote users, field offices, and jobsites.
• Troubleshoot advanced issues with urgency, professionalism, and ownership.
• Use AI-driven tools and smart support strategies to improve response time, root-cause analysis, and end-user effectiveness.

Train, Onboard, and Elevate Users

• Develop and conduct IT orientations for new hires, including application access, device setup, and core system readiness.
• Create targeted training that helps employees actually use critical applications well — not just log in and hope for the best.
• Build clear documentation, user guides, and repeatable processes that reduce confusion and increase adoption.

Lead Deployments and Integrations

• Lead application, software, hardware, cloud migration, and system upgrade projects.
• Coordinate cross-functional project tasks with IT, Operations, Finance, Project Management, Field Leadership, and external vendors.
• Keep timelines, quality standards, compliance needs, and user impact front and center.

Manage Vendors, Licensing, and Compliance

• Partner with software vendors to manage licensing, renewals, system performance, and service expectations.
• Track compliance with company policies, cybersecurity requirements, and applicable regulations.
• Support long-term operational stability through clean documentation and disciplined application governance.

Turn Data Into Action

• Use advanced Excel functions, including pivot tables, conditional formatting, complex formulas, and reporting tools to generate insights.
• Apply data visualization and workflow automation techniques to improve reporting, planning, and decision-making.

What You Bring

• You are part engineer, part strategist, part trainer, part translator — and all owner.
• You don’t just fix symptoms. You hunt root causes.
• You don’t just support systems. You make them better.
• You don’t just answer questions. You help people become more capable.

Experience

• 5–7 years of enterprise-level IT application and software support experience, including onsite, remote, and field support.
• Proven experience supporting business-critical applications in a fast-paced, multi-location environment.
• Experience managing complex technical projects, software rollouts, system upgrades, integrations, and cloud-based tools.
• Experience working with cross-functional teams, external vendors, and operational users with varying levels of technical skill.
• Construction, heavy civil, energy, field operations, or project-based industry experience is strongly preferred.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Equivalent technical experience, certifications, and demonstrated expertise will also be considered.

Technical Skills

• Advanced knowledge of enterprise applications such as Microsoft 365, Box Drive, Jira, Confluence, NetSuite, Asana, and AI-enabled productivity tools.
• Preferred experience with construction management and operations software such as HCSS Apps, HeavyJob, HeavyBid, HCSS Safety, DocuSign, Adobe Pro, MS Project, and Bluebeam.
• Strong technical proficiency across software, hardware, cloud environments, integrations, application administration, cybersecurity fundamentals, and end-user support.
• Advanced Excel skills, including pivot tables, conditional formatting, formulas, reporting, analysis, and workflow automation.
• Ability to document systems, train users, manage vendors, and support compliance with discipline and clarity.

Mindset

You are calm under pressure and sharp in the details.

You communicate technical information in a way real people can understand.

You can move between strategy and execution without losing momentum.

You take ownership, follow through, and don’t need to be chased.

You build trust with field teams, office teams, managers, vendors, and leadership.

Most importantly, you embody:

Leading with Heart – You support people with patience, respect, and accountability.

Strength in Unity – You collaborate across departments and make teams stronger.

Alpha Mentality – You solve hard problems, raise the bar, and keep improving.

Why Alpha?

At Alpha Inc., technology is not just a support function — it is a force multiplier.

You’ll be helping the people behind some of Hawaiʻi’s most important construction, drilling, energy, and infrastructure work operate smarter, faster, safer, and more connected.

You’ll join a company that values innovation, practical problem-solving, strong relationships, and continuous improvement.

And you’ll have the chance to make a visible impact — not someday, not in theory, but every week, across the teams and systems that keep Alpha moving.

Benefits & Perks

Alpha Inc. offers a competitive benefits package designed to support you and your family, including:
• 100% company-paid Medical/Dental/Vision (family coverage)
• Paid Time Off (PTO) (vacation, personal, and sick time) that increases with tenure
• Paid holidays
• Weekly pay
• 401(k) Retirement Plan: Eligible after 1 month of service (age 18 ), with a Safe Harbor match (100% on the first 3%, 50% on the next 2%) with immediate vesting.
• Life & AD&D insurance (company-paid, with family coverage)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP) (24/7 confidential support)
• Tuition reimbursement (up to $500/year)
• Company-provided equipment (role dependent)
• Additional perks (Aflac supplemental coverage employee discounts)
• Employee Ambassador Program: A dedicated, real-human support resource to help you navigate life’s challenges—personal or professional—by connecting you to guidance, resources, and solutions when you need them most.

Benefits eligibility may vary based on role and employment status.

Requirements (Conditions of Employment)

Employment at Alpha Inc. is contingent upon:
• Completion of standard pre-employment screening.
• Successful completion of a background check conducted after a conditional offer; any prior issues will be reviewed on a case-by-case basis consistent with Hawaiʻi and federal law.
• Passing a drug test (for both full-time and part-time hires) conducted in line with Hawaiʻi statutory requirements.

Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire.

If you need a reasonable accommodation during the application or hiring process, please contact us at careers@alphahawaii.com.

Equal Opportunity Employer

Alpha Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on any protected status under federal or Hawaiʻi law, and we provide equal opportunity in all employment practices, including recruitment, hiring, promotion, compensation, benefits, and training.

If you’re ready to engineer the systems behind the crews building Hawaiʻi’s future, bring your heart, your grit, and your Alpha Mentality — we’re ready for you.