What are the responsibilities and job description for the Project Manager position at AlphaGraphics?
Benefits:
The Project Manager serves as the primary point of contact for customers in a fast-paced digital print center. This role is responsible for managing incoming inquiries, preparing estimates, processing orders, communicating with the production team, and ensuring a smooth, positive customer experience from project initiation through delivery.
Key Responsibilities
- Hourly compensation
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
The Project Manager serves as the primary point of contact for customers in a fast-paced digital print center. This role is responsible for managing incoming inquiries, preparing estimates, processing orders, communicating with the production team, and ensuring a smooth, positive customer experience from project initiation through delivery.
Key Responsibilities
- Customer Interaction & Support
- Serve as the first point of contact for walk-in, phone, and email customers.
- Understand customer needs and recommend print solutions, products, and services.
- Communicate production timelines, pricing, and job specifications clearly and professionally.
- Handle customer concerns or issues promptly and effectively.
- Prepare accurate job tickets, estimates, and order details for production.
- Review artwork files for completeness and basic print readiness.
- Coordinate with the design and production teams to ensure accurate job fulfillment.
- Track job progress and keep customers informed about order status.
- Recommend additional services such as finishing options, signage, mailing, or marketing materials.
- Maintain knowledge of products, equipment capabilities, and pricing structures.
- Follow up with customers on previous orders or pending quotes.
- Maintain organized customer records, job logs, and communication notes.
- Process payments, invoices, and receipts accurately.
- Assist with daily center operations such as packaging completed orders.
- Support the production team during peak periods as needed.
- High school diploma or equivalent required.
- 1–2 years of project management, customer service, sales, or administrative experience preferred.
- Experience in the print or graphic communications industry is a plus.
- Basic understanding of digital printing processes.
- Familiarity with Adobe Acrobat or Adobe Creative Suite is helpful.
- Ability to learn estimating and MIS systems.
- Comfortable using computers, email, and office software.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to multitask and stay organized.
- Professional, friendly, and customer-focused attitude.
- Problem-solving ability and willingness to collaborate.
- Ability to lift up to 25 lbs occasionally.
- Standing or walking for extended periods.
- Work in a front-office environment adjacent to production equipment.
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.