Customer Service Representative ( Commercial Printing and Signs)

Company Overview
Alphagraphics Wilmington brings over three decades of dedicated service in delivering high-quality printing signage, direct mail and design solutions. Our mission is to partner with businesses, organizations and consumers and provide them with high-quality solutions that make life easier.

The Role

Before you apply, ask yourself:

• Do you genuinely enjoy helping people?
• Do people describe you as dependable and organized?
• Can you stay calm when priorities change throughout the day?
• Do you learn new things quickly and enjoy becoming an expert?
• Are you looking for a long-term role where you can build relationships with customers rather than constantly chasing the next promotion?

If you answered yes, we'd love to meet you.

We are seeking a dynamic and motivated Customer Service Representative In this role, you will be the primary point of contact for clients, managing their accounts with enthusiasm and professionalism. This isn't a call center position, and it isn't simply answering phones. You'll become a trusted resource for businesses that rely on us to produce everything from business cards and brochures to signs, banners, mailings, and custom marketing materials.

You don't need to know everything about printing on day one. We will teach you our products, processes, and capabilities. What we can't teach is genuine care for customers, a positive attitude, and a desire to learn.

Responsibilities

• Serve as the main liaison for customers, addressing inquiries related to commercial printing and signage projects with clarity and enthusiasm
• Helping customers choose the right solution for their needs.
• Working with customers by phone, email and in person
• Manage client accounts using CRM systems to ensure accurate order processing and timely delivery
• Collaborate cross-functionally with production and internal teams to coordinate project timelines and meet customer expectations
• Utilize order processing tools to track project status, update clients on progress, and resolve any issues promptly
• Maintain strong relationships by proactively engaging clients, understanding their evolving needs, and providing exceptional customer service

Preferred

• Proven experience in customer service roles within the printing, signage, or related industries with a focus on client relationship management
• Expertise in project coordination, customer service or graphic design