What are the responsibilities and job description for the Customer Service Print Project Coordinator position at AlphaGraphics?
Benefits:
About The Company
AlphaGraphics is the leading provider of Print, Signs, Banners, Design Services, Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Westford, MA community for over 30 years.
Position Summary
The Customer Service Representative is responsible for evaluating client product needs, selling appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction.
Primary Responsibilities:
Client Consultation
Work with the existing customer base and walk in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
Assist customers with the printing, scanning and reproduction of architectural/engineering drawings and other copy services requiring short turnarounds.
Product Estimation
Provide product estimates for clients after consultation
Coordinate delivery / production of products with production or outside vendors as appropriate
Manage client expectations, schedules, and prices as needed
Prepare accurate invoices following established process guidelines
Administrative
Update and manage customer account notes and information
Manage customer invoicing
Manage register/cash and payments
Generate daily and monthly closeout reports
Fulfill shipping orders via UPS and FedEx
Maintain organization of customer files & digital/physical workspace.
Communication
As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality
Promptly advise supervisor of any potential client issues which might require assistance or attention
Qualifications
The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements
High School Diploma or equivalent
Experience with Microsoft Office
Experience in sales and customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive “can do” attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required):
College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements:
Driver’s license and access to vehicle
Ability to lift 40 lbs
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About The Company
AlphaGraphics is the leading provider of Print, Signs, Banners, Design Services, Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Westford, MA community for over 30 years.
Position Summary
The Customer Service Representative is responsible for evaluating client product needs, selling appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction.
Primary Responsibilities:
Client Consultation
Work with the existing customer base and walk in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
Assist customers with the printing, scanning and reproduction of architectural/engineering drawings and other copy services requiring short turnarounds.
Product Estimation
Provide product estimates for clients after consultation
Coordinate delivery / production of products with production or outside vendors as appropriate
Manage client expectations, schedules, and prices as needed
Prepare accurate invoices following established process guidelines
Administrative
Update and manage customer account notes and information
Manage customer invoicing
Manage register/cash and payments
Generate daily and monthly closeout reports
Fulfill shipping orders via UPS and FedEx
Maintain organization of customer files & digital/physical workspace.
Communication
As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality
Promptly advise supervisor of any potential client issues which might require assistance or attention
Qualifications
The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements
High School Diploma or equivalent
Experience with Microsoft Office
Experience in sales and customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive “can do” attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required):
College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements:
Driver’s license and access to vehicle
Ability to lift 40 lbs
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.