Client Service & Operations Specialist

Position

Client Service & Operations Specialist

The Company

AlphaCore is a fast-growing, innovative wealth advisory firm. We build customized financial solutions for individuals and families. We deliver our recommendations in a customized format based upon our clients’ specific objectives and needs.

We think differently. While traditional allocations to stocks, bonds and real estate are necessary to form a well-diversified portfolio, we believe alternative investments should be incorporated to deliver a sound investment strategy. Adding alternative investments, paired with thorough due diligence and research, can help provide proper diversification to insulate against market volatility.

The Department

The Client Services & Operations Team is responsible for providing client integration, account opening support and coordinating support with research, trading, and investment reporting, and reporting activities of the firm. The Client Service & Operations Specialist core mission is to ensure a smoothly operating environment and deliver high-quality client service to both internal and external customers.

The Client Service & Operations Specialist Purpose

• Ensure outstanding service and customer satisfaction.
• Develop scalable processes and procedures to support company growth and maximize efficiency.
• Champion and embody the AlphaCore seven Core Values.
  
  

The Client Service & Operations Specialist Responsibilities Include

• Communicate with advisors to ensure that client service standards are met, apportioning workload, and continuously adjusting priorities and timelines to meet time constraints and deadlines.
• Assist in client onboarding and associated paperwork processing on multiple platforms.
• Monitor client account activity, facilitate client funds transfers, confirm accounts allocated, generate, and reconcile quarterly performance reporting.
• Coordinate with Compliance on applicable matters, such as recordkeeping, and periodic testing of applicable policies and procedures (i.e., advisory contracts, client billing and reporting).
• Management of multiple Outlook calendars for a variety of advisors, assist with coordination of meetings.
  
  

Required

Your qualifications

• A true team player and strong department leader
• High ethical standards
• Able to coalesce Client Services and Operations so that the company experiences superior customer service
• Multi-tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast-paced environment, and adjust priorities for self and staff as needed
• Experience working with major custodians such as Schwab and/or Fidelity
• Effective organizational, time management, resolution, and prioritization skills
• Excellent interpersonal skills and a customer service approach to problem solving
• Adept at process development, refinement, and optimization
• Strong problem solving, analytical, and project management skills
• Excellent written and oral communication skills
• Proficiency with Microsoft Excel and other Microsoft Office products
• Bachelor’s Degree
• At least 3 years of experience in the financial services industry
  
  

Desired

• Experience with Black Diamond, Salesforce, and iCapital Portal
• Understanding of alternative investment subscription documents and private placement memorandums
• Experience at a Registered Investment Advisor (RIA) firm
  
  

Job Type: Full-time

Salary: $80,000.00 – $95,000.00 per year

Benefits

• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
  
  

Physical setting: Office

Schedule

• 40 Hours per week
• Monday to Friday
  
  

Ability To Commute/relocate

• La Jolla, CA 92037: Reliably commute or planning to relocate before starting work (Preferred)
  
  

Education

• Bachelor’s (Preferred)
  
  

Experience

• Financial services industry: 3 years (Preferred)
• Registered Investment Advisor Firm: 2 years (Preferred)
  
  

Work Location: In person

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