What are the responsibilities and job description for the Customer Account Representative position at Alphabe Insight Inc?
Company Description
Beloform is a forward-thinking organization dedicated to delivering high-quality project solutions with precision, innovation, and a strong focus on partnership. Our team is driven by excellence, integrity, and a commitment to creating meaningful impact across every initiative. We believe in empowering our people, promoting growth, and providing an environment where talent can flourish.
Job Description
We are seeking a detail-oriented and customer-focused Customer Account Representative to join our team in Washington, DC. In this role, you will serve as a key point of contact for clients, ensuring their needs are met, inquiries are resolved promptly, and accounts are managed with accuracy and care. The ideal candidate is proactive, well-spoken, and able to build strong, professional relationships.
Responsibilities
Serve as the primary contact for assigned customer accounts, providing consistent and professional support.
Manage account information, documentation, and service updates with accuracy.
Coordinate with internal teams to resolve issues, deliver solutions, and meet client expectations.
Maintain strong communication to ensure customer satisfaction and long-term retention.
Monitor account activity and identify opportunities for improvement or service enhancements.
Prepare reports, updates, and follow-ups as needed for account management.
Qualifications
Strong communication and interpersonal skills.
Excellent organizational abilities and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving mindset with a focus on client satisfaction.
Professional demeanor and the ability to work collaboratively with internal and external partners
Additional Information
Competitive salary of $58,000 – $62,000 per year.
Clear growth opportunities and internal advancement pathways.
Supportive and collaborative team environment.
Skill-building opportunities in customer relations, account management, and operations.
Full-time, on-site position offering stability and professional development.
Salary : $58,000 - $62,000