What are the responsibilities and job description for the Intake Specialist/Care Manager position at Alpert Jewish Family Service?
Description
Job Summary:
We are seeking a detail-oriented and compassionate Intake Specialist/Care Manager to serve as the first point of contact for individuals, typically older adults, seeking subsidized services. This dual-role position involves conducting initial assessments, gathering essential client information, connecting individuals to appropriate services or programs, and providing ongoing care management to support clients’ well-being and independence.
The ideal candidate will possess strong interpersonal and organizational skills, a foundational knowledge of human services systems, and a passion for assisting individuals in navigating complex service landscapes. An Associate of Arts (AA) in Human Services is required, along with a genuine commitment to supporting individuals in need.
Key Responsibilities:
Intake Responsibilities:
• Serve as the first contact for incoming clients via phone, email, or in-person visits.
• Conduct intake interviews to assess client needs, eligibility, and urgency of services.
• Collect and accurately document demographic and case information into the agency’s database.
• Explain available programs and services clearly and compassionately.
• Make appropriate internal referrals based on the client’s needs.
• Support clients in completing required forms and documentation.
• Monitor follow-ups for incomplete intakes or additional documentation.
Care Management Responsibilities:
• Develop individualized care plans based on comprehensive assessments of clients’ needs, strengths, and goals.
• Provide ongoing care management, including regular check-ins and reassessments to ensure services remain aligned with client needs.
• Coordinate services with internal programs and external community resources, such as health, mental health, housing, and home care services.
• Serve as an advocate for clients to ensure they receive appropriate, timely, and high-quality services.
• Conduct home visits to assess living environments and ensure client safety and well-being.
• Maintain accurate and up-to-date case notes, documentation, and care plans in accordance with agency and funder guidelines.
• Participate in team meetings to review cases and collaborate on care planning.
Requirements
Qualifications:
• BSW, LPN or related field required.
• Previous experience in social service or case management role preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong attention to detail and data accuracy.
• Knowledge of social services systems, aging issues, and available community resources.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office and client management software.
• Familiarity with Jewish culture a plus.
• Valid driver’s license and ability to conduct home visits.