Client Service Specialist

Job Summary
The Client Services Specialist is an entry-level administrative role that supports daily agency operations within a Medicaid-funded home health care setting. This position focuses on caregiver recruitment, onboarding, HR compliance, and workforce support, while also assisting with service coordination.

We are seeking a motivated, detail-oriented individual with strong communication skills and a compassionate, client-centered approach. This role is ideal for someone eager to gain hands-on experience, grow professionally, and contribute meaningfully within a collaborative and fast-paced environment.

As a rapidly growing organization, we are excited to be hiring for this role again due to internal promotion—making this an excellent opportunity to join and grow with Alpenglow Homecare.

Essential Duties & Responsibilities:

• Assist with new hire onboarding
• Collecting employment paperwork (I-9, W-4, acknowledgments)
• Tracking background checks (CBI/FBI, CAPS, OIG, DORA as applicable)
• Verifying credentials, certifications, and competency completion
• Maintain employee personnel files in accordance with agency policy and confidentiality requirements
• Track training, annual renewals, and compliance deadlines
• Support employee orientation and scheduling of required trainings
• Respond to basic employee inquiries and escalate issues appropriately

Intake & Consumer Coordination

• With training and supervision, assist with receiving and processing new consumer referrals
• Support the collection and organization of intake documentation, including demographic information, Medicaid eligibility, authorizations, and service start dates
• Assist with entering and updating consumer information accurately in the agency’s electronic system
• Assist with coordination between clinical, scheduling, and administrative staff to support a timely start of care
• Communicate professionally with consumers, family members, case managers, and referral sources as needed

Compliance & Documentation

• Ensure required documentation is complete, accurate, and timely
• Assist with maintaining compliance with Medicaid waiver requirements. CDPHE and HCPF regulations and HIPAA confidentiality standards
• Prepare files for internal audits, external reviews, or state surveys
• Follow agency policies regarding record retention and confidentiality

Administrative Support

• Answer phones and direct calls appropriately
• Maintain logs, trackers, and spreadsheets related to HR and intake activities
• Assist with special projects as assigned
• Support office operations and team communication

Required Qualifications

• High school diploma or equivalent (required)
• Basic computer skills (email, data entry, Microsoft Office or Google Workspace)
• Strong organizational and time-management skills
• Professional written and verbal communication skills
• Ability to handle confidential information with discretion
• Reliable attendance and punctuality

Preferred Qualifications

• Associate’s degree or coursework in Human Resources, Healthcare Administration, or Business
• Experience in Healthcare, home care, or Medicaid-funded services, Intake, scheduling, or administrative support
• Familiarity with Medicaid or insurance terminology
• Electronic health record (EHR) or home care software systems

Physical & Work Environment Requirements

• Primarily office-based work
• Ability to sit, type, and work at a computer for extended periods
• Occasional lifting of files or office materials (up to 20 lbs)

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs, operational requirements, or regulatory obligations.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $19