What are the responsibilities and job description for the Financial Experience Advocate - Ossineke position at Alpena Alcona Area Credit Union?
Duties:
Role:
Advises new and existing members with their financial wellness needs, opens and closes individual membership accounts, processes transactions, resolves account problems, and provides advice regarding other products and services of the Credit Union. Follows the Credit Union mission and member promise statements.
Essential Functions & Responsibilities:
Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution.
Advise members on products and services that will meet their financial needs.
Maintains accurate member account information and prepares required reports for management.
Acts as liaison between members and various departments.
Performs other job-related duties as assigned.
Requirements:
Performance Measurements:
Additional Desired Attributes:
Knowledge and Skills:
Misc Comments:
Benefits for Full-Time Employees Includes:
- Paid Vacation
- Paid Sick Time
- Paid Personal Time
- Paid Holidays (including your birthday)
- Paid Bereavement
- Medical / Dental / Vision Insurance (Employee pays ZERO premiums!)
- Life Insurance (2x annual salary)
- Short Term / Long Term Disability
- 401(k) - AAACU puts in 7.25% of your gross wages AND will match 100% up to 4% of your contributions!
- Tuition Reimbursement
- Wellness Program
- Student Loan Paydown
- Employee Assistance Program
- AFLAC
- Flexible Spending Accounts
- Employee Clothing Loan
- Community Volunteerism Pay
- Longevity Bonus
Salary : $18 - $33