What are the responsibilities and job description for the Sr. Patient Contact Representative - Blended position at Alpaca Audiology?
Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention.
Remote Position may be available with experience and background in field.
Responsibilities
- Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
- Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
- Ability to multi-task and prioritize tasks effectively and efficiently
- Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
- Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
- Ability to support to all levels of management in all areas
Requirements
- HS Diploma or higher.
- Call center, customer service/sales experience.
- Proficiency with technology/software applications.
- Must be proficient in Excel.
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Track record of over-achieving quota
- Strong phone presence and experience making over 100 of calls per day
- Experience working with a CRM and multiple systems
- Ability to multi-task, prioritize, and manage time effectively
- Self-Sufficient and passionate about success