What are the responsibilities and job description for the Patient Care Representative position at Confidential?
The Patient Care Representative is responsible for delivering exceptional front-line support to patients while ensuring smooth daily operations within a conservative care clinic. This role requires strong communication, organizational skills, and a patient-first mindset.
Key Responsibilities:
- Serve as the first point of contact for patients, providing a welcoming and professional experience in person and over the phone.
- Schedule appointments, manage patient flow, and coordinate with clinical staff to ensure efficient daily operations.
- Verify insurance benefits, obtain authorizations, and assist patients with understanding coverage and financial responsibilities.
- Maintain accurate patient records and ensure all documentation is complete within the EMR system.
- Address patient questions and concerns promptly, escalating issues when necessary to ensure resolution.
- Support front desk and administrative functions, including check-in/check-out and billing coordination.
- Ensure a clean, organized, and professional office environment.
- Collaborate with providers and team members to enhance patient satisfaction and overall office efficiency.
Qualifications:
- 1–3 years of experience in a medical, physical therapy, or chiropractic office preferred.
- Strong understanding of patient scheduling, insurance verification, and front desk workflows.
- Excellent interpersonal and communication skills with a patient-centered approach.
- Highly organized with the ability to multitask in a fast-paced environment.
- Proficiency in EMR systems and Google Workspace.
Schedule:
- 24-32 hours a week, Monday through Friday
Pay: $20.00 - $23.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Health insurance
- Paid time off
Language:
- Spanish (Required)
Work Location: In person
Salary : $20 - $23