Patient Access Representative- Lakes ENT and Hearing Clinic

Benefits Include:

• Health, Dental, and Vision Insurance
• Employee Health Clinic (health ): Our health clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan
• Retirement Savings
• Please see more details about our benefits here: alomerehealth.com/careers

Position Objective

The Patient Access Representative is primarily responsible for serving patients’ needs by scheduling appointments for a variety of primary and specialty providers. They will also support the registration of new patients, and check in and check out patients for appointments. The person in this position must have strong computer skills, along with the ability to learn new protocols and incorporate them into the current work flow.

Essential Responsibilities

Patient Registration

• Gather all needed demographic information and enter/update guarantor information
• Update existing and new insurances using software program to verify insurance status
• Obtain necessary signatures from patients and update when needed while following compliance requirements in providing patient right’s information as wanted
• Scan in all needed identification documents and insurance cards
• Collect copays and payments as required

Checking Patients In and Out

• Read all appointment notes and messages to ensure paperwork is given to patients and unique situations are addressed following station and provider protocols
• Follow billing protocols outlined by Patient Accounts Services
• Review insurance eligibility responses and make needed insurance updates
• Follow Provider instructions in regards to follow up visits, labs, and imaging when provided
• Provide every patient with a thorough summary of their visit

Scheduling

• Answer calls in a friendly and professional manner
• Schedule appointments utilizing cheat sheets to ensure accuracy
• Schedule lab and imaging appointments and use EPIC (medical record software) messaging to request needed orders from Provider nurse pools
• Reschedule missed, bumped, or cancelled appointments as directed by nursing/provider protocols
• Notify nurses of additions or cancellations on same day schedule for speciality providers
• Notify Account Services on alert directs or as appropriate
• Manage MyChart patient scheduling requests and direct scheduling; ensure accuracy of appointment for provider and insurance guidelines
• Manage work queues to ensure patients are contacted and scheduled for needed appointments

Other Responsibilities

• Perform all other related duties as assigned in a professional and responsive manner
• Demonstrate the ability to use relevant equipment
• Support, understand, and promote Alomere Health’s mission, vision, values, policies and procedures
• Ability to meet the work schedule requirements with flexibility dependent upon the needs of the department
• Foster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or ability

Required Qualifications

• High school graduate or equivalent

Preferred Qualifications

• Prior healthcare experience
• Medical Secretarial training, medical terminology, or related experience

Knowledge, Skills and Abilities

• Strong customer service skills when interacting with all patients, family members, and healthcare team
• Knowledge in computer software, including Microsoft Office
• Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting-
• Ability to multi-task with emphasis on accuracy and patient privacy
• Ability to learn new procedures and protocols while incorporating them into current work flows
• Strong communication and organizational skills and pay attention to detail

Union Position:

No