Patient Access Rep/Intake Specialist- Lakes ENT & Audiology

Department: Patient Access- Lakes ENT

Employment Status: Full-Time (1.0), 80 hours per pay period

Benefit Status: Full Time

Benefits Include:

• Health, Dental, and Vision Insurance
• Employee Health Clinic (health ): Our health clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan
• Retirement Savings
• Please see more details about our benefits here: Jobs in Alexandria, MN - Alomere Health

Hours/Schedule

Monday thru Friday: 7:30-4:30 pm

Position Objective

The Audiology Patient Access Representative plays a vital role in ensuring a seamless and welcoming experience for patients from arrival to departure. This front-line position is responsible for managing patient flow, handling administrative and clerical tasks, and serving as the primary point of contact for patients in an audiology clinic or department.

Essential Responsibilities

•  Patient Reception
  • Greet patients warmly and professionally.
  • Answer incoming calls and respond to initial inquiries.
  • Schedule appointments and manage patient communications.
• Check-In/Check-Out
  • Process patient check-in and check-out procedures.
  • Collect co-pays and handle payment transactions.
•  Administrative Duties
  • Prepare and maintain patient charts.
  • Scan, route, and organize documents.
  • Manage and update patient records.
• Scheduling & Coordination
  • Schedule patient appointments and manage recall lists.
  • Coordinate with clinical staff for referrals and pre-authorizations.
•  Insurance & Billing
  • Verify insurance eligibility and benefits.
  • Handle pre-authorizations and assist with financial assistance or payment plans.
•  Patient Support
  • Provide appointment details and answer basic audiology-related questions.
  • Address patient feedback and follow-up needs.
•  Technology
  • Use practice management software to manage patient data, appointments, and administrative tasks.

 Other Responsibilities

• Perform all other related duties as assigned in a professional and responsive manner
• Demonstrate the ability to use relevant equipment
• Support, understand, and promote Alomere Health’s mission, vision, values, policies and procedures
• Ability to meet the work schedule requirements with flexibility dependent upon the needs of the department
• Foster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or ability

 Required Qualifications

• Six months or more of collection or healthcare experience 

 Preferred Qualifications

• Medical Secretary degree
• Six months of customer service experience 

 Knowledge, Skills and Abilities 

• Knowledge of the EPIC system
• Knowledge of   the billing process to analyze the accounts and answer patient questions regarding their bills 
• Strong problem solving and critical thinking skills to handle multiple situations that arise
• Ability to work independently while paying attention to detail to make sure all accounts are worked timely 
• Ability to communicate effectively in person and over the phone with patients, clients, fellow employees, and Physicians
• Strong decision making/analytical skills
• Ability to maintain confidentiality 
• Ability to be flexible- will be rotated as needed for Alomere Health hospital, Alexandria Clinic, or Heartland Orthopedic Specialists

Union Position 

No