What are the responsibilities and job description for the Patient Access Representative- ER position at ALOMERE HEALTH?
Department
Patient Access - Emergency Room
Employment Status
Part Time (.8) -64 hours per pay period
Benefit Status: Full-Time
Benefits include:
- Health, Dental, and Vision Insurance
- Employee Health Clinic (health ): Our health clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan
- Retirement Savings(401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches up to 6% of employee's contributions.
- Please see more details about our benefits here: https://alomerehealth.com/careers/#benefits
Hours:
Days, Evenings, Nights, Weekends, and Holidays.
The hours listed below represent the range of shifts a teammate may be scheduled to work.
A more defined, consistent schedule will be established upon hire.
Emergency Room
8 Hour Shifts:
- 7:00 am - 3:30 pm
- 11:00 am – 7:30 pm
- 12:00 pm – 8:30 pm
- 1:00 pm - 9:30 pm
- 3:00 pm - 11:30 pm
- 7:00 pm – 3:30 am
- 11:00 pm - 7:30 am
10 Hour Shifts:
- 11:00 am – 9:30 pm
- 1:00 pm – 11:30 pm
12 Hour Shifts:
- 7:00 am - 7:30 pm
- 9:00 am – 9:30 pm
- 11:00 am – 11:30 pm
- 7:00 pm - 7:30 am
Available Shift Differential Opportunities
- Must work at least 4 hours in designated timeframe to receive differential.
- Evening (3:00pm-11:30pm): $1.75
- Overnight (11:00pm-7:30am): $1.75
- Weekend (Friday 3:00pm – Monday 7:00am): $2.00
- Holiday (Applicable on designated organizational holidays): $2.00
Weekend Rotation: Every other, potential for every third in the future.
Holiday Rotation: If scheduled, plan to work; no current rotation in place. Shift swaps are permitted with teammates.
Position Objective
The Emergency Department Patient Access Representative performs diversified tasks and duties associated with inpatient admissions, emergency and outpatient registrations. The position is responsible for following guidelines to room patients while remaining compliant with state and federal regulations. The Emergency Department Patient Access Representative enters patient information accurately and timely into the electronic medical record.
Essential Responsibilities
The following description of responsibilities to be performed is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished.
Scheduling
- The Emergency Room is open 24/7. Patient Access needs to be able to work the variety of shifts, as listed in the posting. Including overnights.
- Willingly accepts work assignments, change in daily routine, and hours that may vary to accommodate staffing needs for all areas of ED Patient Access
Primary Responsibilities
- Perform patient registrations while completing them accurately
- Scan needed ID’s and insurance cards
- Complete emergency room, outpatient, and inpatient registrations
- Obtain demographic, insurance, and guarantor information as well as appropriate signatures for documentation
-
Manage Organizational Telecommunications
- Paging Codes-Organization wide
- Phone Systems
- Ambulance and Law Enforcement
- Outgoing flights for Medi flights
- Contact on-call Physicians to relay messages
- Find assistance for urgent patients needing help from their vehicle to wheelchair
- Coordinate on the job development/employee training
- Manage workqueues to ensure completion of patient charts
- Keep up to date on all EMR software utilized for the position
- Identify patients as they are entering the ER area
- Assist patients in registration, sitting them in a wheelchair if needed, and contacting the Triage nurse/Charge Nurse as needed
- Follow guidelines developed to assist in rooming patients
- Remain within a PAR’s scope of practice while maintaining compliance with state and federal regulations for patient care
- Monitor overflow patients when rooms are full and alert nursing if patient’s status changes
- Responsible for locking down Alomere Health during emergent situations
- Manage the Alarm Systems
Other Responsibilities
- Perform all other related duties as assigned in a professional and responsive manner
- Demonstrate the ability to use relevant equipment
- Support, understand, and promote Alomere Health’s mission, vision, values, policies and procedures
- Ability to meet the work schedule requirements with flexibility dependent upon the needs of the department
- Foster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or ability
- High school graduate or equivalent
Preferred Qualifications
- Prior healthcare experience
- Medical Secretarial training, medical terminology, or related experience
Knowledge, Skills and Abilities
- Strong customer service skills when interacting with all patients, family members, and healthcare team
- Knowledge in computer software, including Microsoft Office
- Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting-
- Ability to multi-task with emphasis on accuracy and patient privacy
- Ability to learn new procedures and protocols while incorporating them into current work flows
- Strong communication and organizational skills and pay attention to detail
Union Position
No
Salary : $18 - $25