What are the responsibilities and job description for the Call Center Customer Service Representative position at ALOIS Solutions?
Job Title: Collections Specialist (Call Center Customer Service Representative)
Location: Indianapolis, IN (Hybrid) & New Castle, Delaware (Hybrid)
Employment Type: Full-Time
Job Summary
:We are seeking a Collections Specialist with strong call center experience to manage delinquent accounts and drive repayment through effective communication and negotiation
.
Key Responsibilitie
- s:Handle a high volume of inbound and outbound calls to resolve outstanding accoun
- tsNegotiate payment plans and provide suitable solutions to custome
- rsMaintain accurate records of all interactions in CRM syste
- msDeliver professional and empathetic customer service while handling sensitive financial discussio
ns
Requiremen
- ts:Prior experience in a call center environment (mandato
- ry)Resume must clearly mention average daily inbound and outbound call volume (minimum ~50 calls/day preferr
- ed)Strong communication, negotiation, and problem-solving ski
- llsBasic knowledge of MS Office and CRM to
- olsAbility to handle challenging conversations professiona
lly
Prefer
- red:Experience in collections or financial serv