What are the responsibilities and job description for the Customer Service position at ALogix Resource Group, LLC?
Duties and Responsibilities:
- Answer customer phone calls and inquiries from customers relating to accounts, billing, shipments, etc.
- Respond to customer concerns, issues, and questions
- Enter, route, and expedite orders as needed to ensure timely delivery of product to customers.
- Develop phone quotations for customer base such as end users, distributors or OEM customers.
- Enter orders from phone calls and develop phone quotations for customer base
- Work with design and production employees to communicate customer needs and identify solutions.
- Maintain accurate customer records and documentation into database for future reference .
- 2 years of basic Customer Service and/or order/data entry experience along with relevant technical experience desired
- Ability to assist customers and present solutions