Sr Analyst- Digital Process Intelligence

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, we’re relentless about doing the right thing and delivering results that matter. In this newly created rolewithin Operational Excellence in Customer Care and Operations (CCO), you’ll support the translation of strategy into action by using digital process intelligence, analytics, and structured execution planning to support high-priority operational initiatives. You’ll bring data-driven insight, organization, and coordination to complex work, helping identify opportunities, prepare initiatives for execution, and support delivery of operational improvements.

This role is ideal for someone who enjoys solving complex problems, thrives in cross-functional environments, and is motivated by turning strategic intent and process insight into tangible operational outcomes. The role may also support project or initiative management for select operational or digital process improvement efforts.

The Work Itself

• Support translation of CCO strategic priorities into executable operational plans and roadmaps.
• Develop execution plans, timelines, dependency maps, and readiness artifacts to support execution.
• Coordinate readiness activities across people, processes, technology, and controls to ensure initiatives are prepared for delivery.
• Support or lead project / initiative management for select operational or digital improvement efforts
• Use digital process intelligence, process mining, and operational data to identify inefficiencies and improvement opportunities across customer and operational journeys
• Document concept summaries, requirements, assumptions, operational impacts, and success measures for assigned initiatives.
• Track risks, issues, dependencies, and action items, escalating concerns as appropriate.
• Prepare clear, concise materials for working sessions, governance forums, and leadership updates.
• Support execution of ops-contained or short-cycle initiatives, as needed.
• Partner with Operational Performance & Oversight to support post-deployment outcome tracking and validation.
  
  

Minimum Qualifications

The Skills You Bring

• 3 years of experience
• High School Diploma or GED equivalent
  
  

Preferred Qualifications

• Strong organizational skills and comfort managing multiple priorities
• Ability to break down ambiguous problems and support development of clear, actionable plans
• Experience using data, process analysis, or process mining tools to understand operational performance preferred
• Exposure to project management, initiative coordination, or execution planning
• Experience tracking risks, issues, dependencies, and action items with attention to detail
• Exposure to defining or tracking success measures, metrics, or operational outcomes
• Experience with Confluence, Jira, or similar work / knowledge management tools
• Proficiency with Microsoft Office and process visualization, process mining, or planning tools (e.g., Visio or equivalent)
• 3 years’ experience within financial services or similarly regulated environments preferred
• Lean, Six Sigma, or process improvement methodology experience (or exposure) preferred
  
  

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
  
  

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $70000 - $120000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.