What are the responsibilities and job description for the L&D Manager - Dealer Training position at Ally?
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Spend your day focused on leading high energy trainers to meet business and learner needs and positively impact business results. Business Development Managers are responsible for developing and leading team members to facilitate learning experiences in an engaged and highly collaborative environment.
Business Development Managers are responsible for leading and developing individual contributors and team leads (if applicable) and participate in team forecasting, budgeting, planning, and strategic initiatives. To be successful in this role you must demonstrate a growth mindset and seek self and team improvement. You must have the ability to clearly communicate expectations and standards, while supporting the team with ongoing coaching and feedback. You must be skilled at effective time and task management, being highly organized with the ability to think strategically about long term goals and impact.
The right candidate must be willing to travel extensively, must be tech savvy, and must be willing and able to work with dealers and internal matrix partners to identify and support needs for training. Location: remote in any of the 50 states. However, if you live near an Ally office, expectation is a hybrid role - 3 days in office / 2 days remote. This is preferred.
The Work Itself
The Skills You Bring
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $90000 - $125000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Spend your day focused on leading high energy trainers to meet business and learner needs and positively impact business results. Business Development Managers are responsible for developing and leading team members to facilitate learning experiences in an engaged and highly collaborative environment.
Business Development Managers are responsible for leading and developing individual contributors and team leads (if applicable) and participate in team forecasting, budgeting, planning, and strategic initiatives. To be successful in this role you must demonstrate a growth mindset and seek self and team improvement. You must have the ability to clearly communicate expectations and standards, while supporting the team with ongoing coaching and feedback. You must be skilled at effective time and task management, being highly organized with the ability to think strategically about long term goals and impact.
The right candidate must be willing to travel extensively, must be tech savvy, and must be willing and able to work with dealers and internal matrix partners to identify and support needs for training. Location: remote in any of the 50 states. However, if you live near an Ally office, expectation is a hybrid role - 3 days in office / 2 days remote. This is preferred.
The Work Itself
- Lead team to deliver learning content in alignment with course objectives while identifying links between key business goals and training delivered.
- Leverage Auto L&D principles, adult learning principles, learner engagement, proficiency building, tools, and delivery methods.
- Perform facilitator observations. Discuss and document timely facilitator feedback and coaching, providing candid feedback on successes and opportunities.
- Lead and guide trainers to review course content and suggest updates to improve relevancy and learning retention.
- Lead and guide trainers to take ownership of one or multiple classes in order to observe and evaluate facilitation by their peers.
- Responsible for documenting and maintaining job aids outlining course delivery expectations, including simulation testing. Coach trainers to adhere to these guidelines.
- Lead and coach trainers to accurately update LMS and/or Salesforce for every training occurrence within expected time period.
- Build and maintain the training forecast including individual trainer schedules for train the trainer, cross training, peer observation, individual development, and training delivery. Ensure training delivery is likewise reflected on Auto L&D Team Calendar.
- Timely review and signoff for all training requests, including a clear plan for delivery, prior to confirming training delivery plan with customers.
- Manage questions from customers and Ally Academy emails.
- Accurate and timely completion of Dealer Agreements for training.
- Manage resource responsible for event planning, vendor trainer travel, and dealer payment/earn back monetary entries.
- Learn various areas of the business and processes to effectively and efficiently lead team members to deliver training with subject matter credibility and confidence.
- Proactively manage L&D risks and provide team coaching for consistent risk identification and mitigation.
- Manage and participate in collaborative matrixed project teams for a variety of lines of business and enterprise efforts.
- Demonstrate high-level of consultation, collaboration, conflict resolution, and critical thinking skills.
- Demonstrate personal and team flexibility, adaptability, and innovation.
- Manage, coach, and develop team members (individual contributors and team leads) for current roles and future growth.
The Skills You Bring
- 5 years retail automotive experience required
- Experience Training and/or Presenting
- Project, People & Operational Management
- Strategic, Innovative & Critical Thinker
- Strong Organizational, Time Management, & Prioritization
- Coaching, Conflict Resolution & Team Development
- Professional Communication & Interpersonal Skills
- Ability to Motivate & Engage Team Members
- Adaptability
- Technology and Miscellaneous Systems Oversite Management
- Must be willing to travel up to 50-75%
- Experience with dealership financials and financial reports desired
- Industry experience in Learning & Development
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $90000 - $125000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Salary : $90,000 - $125,000
