What are the responsibilities and job description for the Operations Specialist, Order Management position at Allwhere?
Job Title: Operations Specialist, Order ManagementLocation: New York, NYCompany: allwhere Allwhere is a D.E. Shaw backed tech startup transforming the way companies manage IT assets. As a member of our Operations team, you'll help ensure the right devices get to the right people, wherever they are in the world. You'll work closely with internal teams, customers, and a variety of tech platforms to make that happen with speed, accuracy, and world-class service.We're looking for sharp, motivated individuals who are ready to launch their careers in a fast-paced, high-growth environment. If you're passionate about process, thrive on details, and enjoy solving complex logistical puzzles, you'll feel right at home here. This is your chance to make an impact and grow with a team that’s building something exciting from the ground up. Key Responsibilities:Oversee the order lifecycle from placement to completion, ensuring accuracy and timelinessCoordinate across internal teams to keep operations moving and resolve issues efficientlyManage inbound and outbound communication with customers and partnersMonitor and maintain SLA adherence, proactively managing queues and identifying orders and tickets that require interventionBuild subject matter expertise across services, order types, pricing, and workflows to enable confident guidance and operational decision-makingInvestigate and manage escalations by identifying root causes, gathering context, and coordinating the right teams to drive timely resolutionSupport information gathering when needed to help resolve escalationsRecognize when issues needs to be escalated and raise to the appropriate party Execute daily workflows while surfacing opportunities for process and system improvementsCollaborate effectively with stakeholders at all levels to drive operational efficiency and support company goalsQualifications:Bachelor’s degreePrevious experience in a customer service/support rolePrior experience in an operations role is highly desirableAbility to adapt and contribute to continually evolving processesExperience with cross-functional collaborationStrong attention to detail and ability to multitaskExcellent written and verbal communication skillsData-driven mindsetStrong problem-solving and critical thinking abilitiesAbility to collaborate effectively with a diverse team in a fast-paced environmentJoin our team at allwhere and contribute to a fast growing operations team in a dynamic and collaborative work environment. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.Target compensation for this role is $65,000 - $75,000. Powered by JazzHRT0lmunIr3f
Salary : $65,000 - $75,000
