What are the responsibilities and job description for the Enterprise Account Manager position at allwhere?
Title: Enterprise Account Manager
Location: New York (Hybrid)
Salary Range: This position includes base salary plus bonus; OTE ranges from $150,000 to $250,000.
Company Overview
allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere’s platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere. For administrators (execs, HR, IT), allwhere streamlines the onboarding/offboarding process and automates delivering products to remote employees. For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services. Distributed work is here to stay, and allwhere is here to make them seamless for companies and employees alike.Role OverviewThe Enterprise Account Manager is a revenue-generating, cross-functional role responsible for owning and growing a portfolio of allwhere’s larger and more complex customer relationships, typically with customers of 1,000 full-time employees. You will be responsible for driving account expansion, increasing platform adoption, deepening executive and stakeholder relationships, and ensuring operational excellence across your book of business.
This role requires strong commercial instincts, experience selling into larger organizations, and comfort navigating IT, procurement, operations, and finance stakeholders. You will proactively identify growth opportunities, influence customer strategy, and generate incremental revenue across device procurement, lifecycle services, platform adoption, and expanded use cases. You will work closely with Sales, Operations, Product, and Finance to deliver a seamless customer experience while unlocking meaningful commercial upside.
About the Role- Drive revenue growth across existing enterprise accounts through expansion, cross-sell, upsell, and broader platform adoption
- Onboard new enterprise customers, ensuring strong implementation, stakeholder alignment, operational readiness, and early revenue ramp
- Monitor usage, order volume, buying patterns, and account health; proactively identify opportunities to increase order frequency, product categories, geographic coverage, and overall spend
- Troubleshoot customer issues and partner closely with Operations, Product, and Finance to resolve root causes quickly and effectively
- Act as the central liaison between customers and internal teams, ensuring alignment and execution across functions
- Host strategic business reviews focused on performance metrics, expansion opportunities, operational improvements, and executive alignment
- Maintain accurate account data, renewal visibility, expansion pipeline, and revenue forecasts in CRM
- 5–8 years in account management, enterprise sales, or client-facing commercial roles
- Experience working with larger customers
- Strong understanding of IT hardware, SaaS, IT services, procurement, device lifecycle management, or related technology ecosystems; comfort engaging with IT leaders
- Strong operational instincts and ability to solve problems cross-functionally
- Ability to balance strategic account planning with tactical execution
- Excellent communication skills and comfort leading customer-facing meetings, QBRs, and executive conversations
- High ownership, strong attention to detail, and ability to operate in a fast-paced, high-growth environment