Spanish Bilingual Customer Service Rep

Founded in 2010, Stockwell Agency LLC – Allstate Insurance has grown into one of the largest and highest-producing Allstate agencies in Connecticut.

Our mission is simple: to be the best in the world at communicating with our clients.

We're a high-performing, goal-driven team that believes great results come from great people. We work hard, move fast, support one another, and hold ourselves to a high standard. We also invest heavily in daily training and professional development, helping our team members become insurance experts and exceptional communicators.

We're looking for a Bilingual Insurance Customer Service Representative fluent in English and Spanish who wants more than just another customer service job.

We're looking for someone who is positive, dependable, organized, and genuinely enjoys helping people. Someone who takes ownership of problems, communicates professionally, and wants to be part of a team that expects excellence from one another.

This is a four-day in-office, one-day work-from-home position where you'll build relationships with our customers, solve problems, and play an important role in delivering the level of service our agency is known for.

If you're motivated, enjoy a fast-paced environment, and want an opportunity to learn, grow, and become part of one of Connecticut's top-performing insurance agencies, we'd like to meet you.

• Onboard new clients and create an outstanding first experience with our agency.
• Provide exceptional service to both English- and Spanish-speaking customers.
• Answer policy questions and explain coverage so customers can make informed decisions.
• Take ownership of customer inquiries and work to resolve issues accurately and efficiently.
• Assist customers throughout the claims process, including gathering information and submitting required documentation.
• Review and resolve home inspection issues and communicate necessary next steps to customers.
• Maintain accurate and up-to-date records of customer interactions and policy activity.
• Handle customer concerns professionally with a focus on finding solutions and retaining relationships.
• Work closely with our sales and service teams to provide a consistent, exceptional customer experience.

Who Thrives at Stockwell Agency

Our best team members are people who:

Take pride in doing things the right way.

Communicate clearly and professionally.

Are dependable and accountable.

Stay organized even when things get busy.

Look for solutions instead of excuses.

Enjoy learning and being coached.

Want to be part of a winning team.

Treat coworkers and customers with respect.

Want to continually improve their skills and their career.

If you're looking for a place where strong performance is noticed, development is taken seriously, and great people have an opportunity to grow, apply today and tell us why you'd be a great addition to the Stockwell Agency.