What are the responsibilities and job description for the Insurance Customer Service Representative position at Allstate - McKee Agency?
Job Description
Our office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a part-time or full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Flexible Schedule
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Paid Time Off (PTO)
Health Insurance
Responsibilities
- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Requirements
- A Property & Casualty license is required but will train good individuals.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Great Customer Service Skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
Salary : $30,000 - $50,000