What are the responsibilities and job description for the Customer Service position at Allstate - Gina Eubanks Agency?
We are a top-performing, high-accountability agency looking for a licensed insurance professional who can handle real customer conversations, not just basic service tasks. This role requires emotional intelligence, ownership, and the ability to think under pressure.
Our service team is the backbone of client retention. You are not just answering calls, you are protecting relationships, revenue, and our reputation.
If you are not currently licensed and experienced in insurance, this is not the position for you.
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
- Managing inbound client requests with professionalism and urgency
- De-escalating complex or frustrated customer situations
- Reviewing policies, identifying gaps, and solving problemsnot passing them off
- Delivering clear, confident communication (phone, text, email)
- Supporting retention by building trust and long-term relationships
- Documenting all client interactions accurately and consistently
Requirements
- Active Property & Casualty Insurance License
- Prior insurance agency experience (Allstate, State Farm, or similar preferred)
- In-office availability in Bossier City, LA
You will stand out if you:
- Stay calm and professional in difficult conversations
- Take ownership instead of making excuses
- Are naturally friendly, outgoing, and confident on the phone
- Can think critically and solve problems without constant direction
- Are coachable and open to feedback
Salary : $40,000 - $65,000