Floor Manager

The AllSaints team

At AllSaints, we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.The role

As a Floor Manager, you will need the energy, enthusiasm, and tenacity to influence a team, leading them to success across our busy shop floors. Your role will involve balancing store deadlines and daily operations while prioritizing our customers and the in-store shopping experience.

Your day-to-day will be spent setting the stylist teams up with the daily store targets and priorities, reviewing store commercials and visuals, with quick reaction to trade trends, while also ensuring the right product, right place, and right time through good planning and communication with all team members.

This is the first step into leading a team, you will be accountable for the day-to-day management of the store under the supervision of the ASM and SM.

What will I be doing?

• You will be supplied with the tools to learn, grow, and develop into a multi-faceted leader.
• The majority of your day will be spent on our busy shop floor trading with our Stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store. Your expertise in product knowledge will be required to engage our teams and inspire our customers
• Commercially driven, you will work with pace ensuring that our product is showcased well at all times by working with VM teams, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
• You will be accountable for the day-to-day operations of the store, team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will need to use your business savviness to ensure things run seamlessly and your stylists get the development that they need.
• You will be managing a diverse team of Stylists. You will be responsible for supervising a team of passionate and enthusiastic individuals as they cater to our customer's needs, by engaging them, motivating, and coaching them daily
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs. Whether that be setting individual targets or your own. Be creative in how you motivate your staff to reach and exceed such targets and KPIs
• Proactively manage people matters such as return to work interviews, liaising with HR on specific issues that may require you to undertake investigations, performance/attendance management, and reviews
• You will be required to manage & monitor store KPIs, tracking daily performance so that you can actively encourage team members to drive sales.
• Oversee daily compliance, acting as a role model for best practices and following up and any downfall or issue that you find
• Create and implement floor plans and rotas independently, setting the store up for success for the day and right placing talent across the store

What skills do I need?

• Always acts with integrity, and honesty and demonstrates behaviors consistent with our brand values. Your commitment, passion, and driven attitude will help you lead your team of stylists to achieve the best every step of the way
• Passionate, driven to succeed and meet the required standards and targets
• You live and breathe the AllSaints values and behaviors and can confidently explain these expectations to other members of the team
• People management & customer-centric - proven ability to coordinate team members effectively to deliver on daily tasks, and business targets and meet customer expectations
• You will be able to engage, encourage and influence staff to grow, develop and succeed, every step of their way
• A confident, trustworthy, and hardworking leader - your team loves to work with you and for you and demonstrate these behaviors even in your absence
• Have a positive, can-do approach to handle any challenging situations with the right character and temperament to get the best outcome possible
• Willingness to work as part of the ‘bigger picture’ and ability to identify the business needs and opportunities, by staying commercial savvy and able to manage upwards where necessary

About the location

Our North America region is made up of 76 retail locations across the US and Canada with our flagship store in SoHo, New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s infamous aesthetic to the West Hollywood hills.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self-aware, understand the impact we have on others, and are positive about the futureBenefitsHealth and wellbeing benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

Health & Wellbeing Benefits Plan includes:

· Medical, Dental, Vision, and

· Flexible Spending Accounts (FSA) & Dependent Care Accounts

· Commuter & Parking Saving Accounts

· 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching

· Paid Time Off & Sick Leave

· Enhance Paid Parental Benefits

· Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)

· Basic Life and Disability

· Short/Long-Term Disability

· Employee Assistance Programs

· Personal Clothing Discount

Note: Availability of the benefits is based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

#WeAreAllSaints

We aim to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give of their best whilst contributing to the success of our brand.

We recognize the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.