Assistant Service Advisor

Description

Alloy Automotive Partners, now a team of 10 locations in TX and CO, came together to provide better benefits, training, and growth opportunities without having to jump through corporate hoops. Focused on luxury brands, like BMW, Audi/VW. Porsche, Mercedes, and Tesla, we invest in factory equipment to provide the highest level of independent repair in the aftermarket.

We are a hard-working, fast-paced team looking for someone honest, positive, dedicated, with excellent customer service, and ready to be part of a fantastic team. Will train the right person, but most love sales and hit the ground running.

• NO WEEKEND work!
• NO LATE NIGHTS!
• Very competitive pay
• Health Insurance
• 401 (k) with company match
• Paid vacation, holidays, and sick days
• Great work environment
• Team-friendly atmosphere
• And more!
  
  

If you're looking for a great opportunity, please apply today! You may also text 720-523-1120 for more information or to coordinate a potential phone interview.

The Service Advisor Assistant Has Two Primary Purposes.

First, this role helps the shop reach its gross profit goals by ordering parts at the best possible prices and negotiating with vendors to secure the best terms. The second purpose of this role is to ensure clients receive excellent service by serving as the “backbone” of the repair shop's office.

Job Responsibilities And Duties

• Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiating with vendors and shopping among multiple vendors to get the best price. This position will build good working relationships with parts vendor reps.
• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include answering phones, running errands, updating the workflow board, checking in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars, and other tasks as directed by business needs.
  
  

Secondary

• Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software.
• Sales: When needed, assisting in selling repairs and services to customers under the guidance of a Service Adviser or General Manager.
  
  

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements

Qualifications:

• Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration-related position.
• Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
• Communication Skills: Must be able to communicate in English fluently, both verbally and in writing. Math Skills: Must possess the ability to count. Must know how to perform basic math functions using a calculator. Physical Demands:
• Must be able to lift more than 20 lbs without assistance
• Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers.