INSIDE SALES REP

Department/Role Type: Sales/Marketing; Full-Time

Location: Webster Office

The Inside Sales Representative must possess the ability to communicate effectively, have a thorough understanding of the product portfolio, have a customer-centric approach, and build long-term customer relationships.

 The Inside Sales Representative will play a vital role in achieving or exceeding sales goals. Actively support and promote Allometrics' vision and company mission. This role will work closely with sales teams and other departments to achieve sales targets and ensure customer satisfaction and will report to the National Sales and Marketing Manager.

 Responsibilities may include the following and other duties may be assigned:

1. Lead Generation

• Research and identify potential leads through various channels including incoming leads, cold calling, internet research and emailing.
• Qualification of leads to determine suitability and interest.

2. Sales Logistics:

• Assist with the creation of quotes and customer follow-up. 
• Engage with potential and active customers to understand their needs, present service solutions and follow-up on all opportunities.
• Coordinate and provide outside sales with feedback and requests.
• Actively make outgoing calls and receive incoming sales calls.
• Utilize the CRM to track and update customer interactions. 
• Work on special assigned projects.
• Strive to achieve or exceed sales goals.

3. Customer Relationship Management:

• Build and maintain long-term relationships with assigned customer base.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Understand customer needs and provide ongoing support.

4. Sales Reporting:

• Maintain accurate and up-to-date records of sales activities, customer interactions, and results.
• Generate a weekly sales report including information on forecasts, account management and pipeline updates.
• Utilize data to refine the sales approach.

5. Continuous Learning:

• Stay updated on service and product knowledge. 
• Continue with ongoing sales training through organized and self-directed learning.
• Effectively communicate product value to customers.
• Keep updated on industry trends and competitors.
• Provide feedback to management to improve product offerings and strategies.

6. Sales Presentations:

• Address customer questions and objections.
• Develop sales skills for effective communication.
• Formulate tailored sales presentations.

 7. Promote Monthly Sales Features:

• Skillfully upsell and highlight the benefits and value-add of products.
• Analyze customer purchase history to identify complimentary products or enhancement of services.

8. Outbound Cold Calls:

• Develop and maintain relationships with the assigned customer base.
• Provide post-sale support and ensure customer satisfaction.

9. Adaptability:

• Adapt to changes in the market or product offerings.
• Continuously improve sales techniques.
• Create bundles or packages of products or services highlighting value benefits. 

10. Collaboration:

• Work closely with other sales team members, marketing staff, customer service and management to meet customer needs and achieve sales goals. 

Qualifications/Requirements:

• Proven work experience in sales, preferably in the Bio Medical, Environmental, Medical, Petro/Chemical, and pharmaceutical sectors.
• Proficiency in MS Office, and CRM.
• Minimum of 5 years of customer experience.

Competencies:

• Excellent communication and interpersonal skills.
• Strong phone presence with extensive experience making numerous calls daily.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong negotiation skills and the ability to close sales.
• Customer-centric.