MSP Help Desk Technician - ALLO KC

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES

• Diagnose and resolve network issues, configure operating systems, and use remote desktop tools to provide timely technical support.

• Communicate effectively with clients via email, chat, and phone to understand issues and provide clear guidance.

• Deliver timely and accurate solutions to customer technical issues while maintaining a high standard of service and client satisfaction.

• Prioritize and manage support tickets based on business impact, ticket age, and scope of impact.

• Travel to customer sites to troubleshoot and resolve issues when remote support options are unsuccessful or not feasible.

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent combination of education and experience in a related field such as Computer Science, Information Technology, or Software Engineering.

• Microsoft or comparable technical certifications are preferred.

• Relevant professional experience performing similar essential duties and or working within a related industry.
  
  

SKILLS, KNOWLEDGE, AND ABILITIES

• Strong analytical and problem-solving skills with the ability to communicate technical information clearly and concisely.

• Strong interpersonal skills with the ability to collaborate effectively, resolve conflicts, and work in a team-oriented environment.

• Demonstrated time management, organizational, and prioritization skills in a fast-paced work environment.

• Excellent verbal and written communication skills for both internal and customer-facing interactions, including training and support.

• Ability to communicate effectively with both technical and non-technical audiences.

• Ability to influence and collaborate with cross-functional stakeholders while maintaining positive working relationships.

• Ability to remain professional, adaptable, and approachable in a dynamic work environment.
  
  

PHYSICAL AND OTHER REQUIREMENTS

• Ability to remain stationary for extended periods of time.

• Ability to communicate information effectively.

• Ability to bend, kneel, stand, and perform physical tasks as required.

• Ability to operate a computer, hand tools, and related equipment.

• Valid driver’s license with the ability to maintain driving eligibility.

• Ability to travel as required.

• Ability to successfully pass a fingerprint-based background check.

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com .

ALLO is a Drug Free and Tobacco Free Workplace.