IT HELP DESK TECHNICIAN

Smith & Loveless is united under one cause: “Protecting Water. Protecting People.”  We are seeking a Help Desk Technician to partner with our experienced information systems teams in this environmentally focused industry.

A Help Desk Technician at Smith and Loveless is responsible for assisting end users with the timely resolution of issues typically involving computer hardware, telephony, or software applications. Basic duties include responding to customers, determining the cause of issues, and providing a resolution to those issues.

Job duties

• Provides front line customer service and assistance to end users local and remote
• Keeps tickets up to date and clearly documented in ticket management system
• Engages in basic trouble shooting and analysis of issues, including running diagnostics
• Processes employee change event requests including new hires, terminations and transfers
• Processes requests for hardware and software including workstations, phones, and peripheral devices
• Provisions and manages various user accounts such as for email and the phone system
• Installs, configures, and repairs computer related hardware and software
• Creates instructions and documentation to assist end users with resolution of issues and training needs
• Documents internal procedures, processes, and systems following department standards
• Escalates and distributes tickets to other team members, as appropriate
• Follow-up with users to ensure issues are resolved
• Performs other related duties as assigned

Physical requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Prolonged periods of sitting at a desk and working on a computer. (80%)
• Occasionally lift 50 pounds and climb stairs to support and service end user equipment. (<10%)
• Wear safety gear when needed and work in manufacturing or server room environments. (<10%)

Skills/Requirements

• 2 or 4 year degree or working towards degree or related technical certification. 
• CompTIA A , CompTIA Security, Network or similar certification.
• 1-2 years of service desk or related experience. 
• Experience working with information systems, telecommunications, software applications, or hardware repair. 
• Highly organized and detail oriented.
• Effective communicator, good oral and written communication skills. 
• Positive attitude, reliable, and dependable. 
• Ability to diagnose and resolve basic computer, peripheral, and network issues. 
• Proficiency with Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook).

About us

For over 75 years, Smith & Loveless has provided innovative environmental engineering ingenuity and quality craftsmanship to the water industry by pioneering superior pre-engineered pumping, treatment and headworks systems to a global customer base.  A true pioneer in the water and wastewater pumping industry, Smith & Loveless manufactures cost-effective, operator safe and efficient pump stations for municipalities, developments, industrial, governmental, and military facilities across the globe.   Our energy-efficient and durable systems deliver unrivaled life-cycle cost savings.   With tens of thousands of installations in more than 70 nations on all seven continents, our innovative wastewater/reuse engineered products allow us to maintain our market leadership in lift stations, grit removal systems and over a complete range of wastewater treatment systems.  

Check us out Here:      https://smithandloveless.com/smith-loveless-careers-0